HOTEL MYSTAYS Okayama

The hotel offers a highly central location in a vibrant entertainment district, making it a convenient base for exploring the city and enjoying local nightlife. Its proximity to the station and numerous dining options is a significant draw, appealing to business travelers seeking functional accommodations and solo travelers or couples looking for an energetic urban experience. Many guests appreciate the generally clean rooms and the comfortable beds that contribute to a restful stay, often highlighting the thoughtful provision of various pillow types. While the lively surroundings and internal noise can be a concern for some, the hotel is frequently praised for its overall value and the consistently helpful and attentive service provided by its staff. For an enhanced experience, guests sensitive to noise might consider requesting a room on a higher floor, and all visitors should take advantage of the diverse dining scene right outside the hotel's doors, utilizing the convenient amenity bar for personal care items.

Facilities & Amenities
Guests find the hotel's facilities generally convenient and well-equipped for a comfortable stay. The laundry room on the second floor, featuring both washing machines and dryers, is a practical amenity, though its limited number of units means it can become busy. For quick needs, vending machines and an ice maker are available, and a microwave is located on the first floor. A notable feature is the amenity bar near the first-floor elevator, providing a wide selection of toiletries, including face care products, body towels, and even earplugs, allowing guests to pick what they need. Rooms are well-equipped with ample power outlets and USB ports, ensuring devices can be easily charged. The Wi-Fi connectivity is generally reliable, supporting both work and leisure needs throughout the property.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, though many guests report a generally clean environment. The comfortable beds and quality pillows are frequently praised, ensuring a good night's sleep. However, some guests have noted issues such as dusty AC units, cobwebs, or specific areas like the bathroom showing signs of age or less thorough cleaning, including mold or dirty kettles. Room size is often described as small or narrow, particularly for double occupancy, making it challenging to move around or open large luggage. A significant recurring concern is noise levels; due to thin walls, guests often hear conversations from adjacent rooms, water sounds from plumbing, corridor noise, and street noise from the lively area. The bathrooms are frequently mentioned as tiny, old, and sometimes problematic with slow drainage or unpleasant odors from the drain or shower curtain. Additionally, some report ineffective heating or centralized air conditioning that cannot be individually adjusted, leading to uncomfortable temperatures.

Dining & Food Quality
The hotel's dining options receive varied feedback, primarily focusing on breakfast and the on-site hamburger restaurant. Many guests praise the breakfast as delicious and satisfying, appreciating the quality and variety of items offered. However, some express disappointment, describing the food as subpar, often served cold, or having limited options with items not being replenished adequately. The breakfast setup, where food is picked up on the first floor and consumed on the second, is noted as inconvenient by some. The attached hamburger restaurant is frequently highlighted for its delicious burgers, generous portions, and good quality meat, making it a convenient choice for meals. A common observation, however, is the pervasive smell of cooking burgers that can permeate the lobby and hallways, which some guests find unpleasant, especially if they are not dining there.

Location & Accessibility
The hotel boasts a highly advantageous central location, approximately a 5 to 10-minute walk from Okayama Station, making it easily accessible for travelers. Situated within a lively entertainment district, guests find themselves surrounded by an abundance of restaurants and bars, as well as convenience stores and a Don Quijote store, offering ample dining and shopping opportunities. This vibrant setting is ideal for those who enjoy nightlife and exploring the city on foot, with major attractions like Okayama Castle and Korakuen Garden within comfortable walking distance. However, the area's bustling nature means there can be street noise at night and the presence of solicitors, which some guests, particularly families, might find uncomfortable. For guests arriving by car, contracted parking is available at nearby facilities like Pegasus Park, which is generally affordable, though some note its strict check-out times and potential for being full.

Staff & Service
The hotel staff consistently receives high praise for their exceptional service, contributing significantly to a positive guest experience. They are frequently described as friendly, helpful, attentive, polite, and professional, going out of their way to assist guests. The check-in process is noted as smooth and efficient, often utilizing QR codes for convenience. Guests appreciate the staff's responsiveness to requests, such as promptly providing chopsticks or accommodating room changes when issues arise. The availability of luggage storage after check-out is a valued service, allowing guests to explore the city unencumbered. While some guests mention minor language barriers, the staff's willingness to communicate and resolve concerns is consistently highlighted. Overall, the team's dedication to providing excellent customer service is a recurring theme in reviews, making guests feel welcomed and well-cared for.

Additional Information
Several important details enhance the guest experience, though they don't fit into other categories. The hotel provides non-disposable slippers, which some guests prefer to replace with their own for hygiene reasons. For smokers, a designated smoking area is conveniently available on the second floor. A thoughtful feature is the independent room key system, allowing the air conditioning to remain active even when guests are out, ensuring a cool return to the room. Despite being an old building, it has undergone renovations to maintain a clean appearance, though some areas still show their age. Guests should be aware of the hotel's generally poor soundproofing, which is why earplugs are thoughtfully provided at the amenity bar to mitigate noise from corridors or adjacent rooms. The hotel is part of the MyStays chain, known for its functional business hotel offerings, and is often considered more suitable for adult travelers due to its location.