Hotel New Nagasaki

The hotel is celebrated for its exceptionally spacious rooms for Japanese standards, combined with its prime location directly adjacent to Nagasaki Station. This makes it an ideal choice for sightseers eager to explore the city's attractions, business travelers seeking convenience, and families or couples looking for comfortable and accessible accommodation. Guests consistently highlight the attentive staff, excellent breakfast, and well-maintained facilities as key aspects of their positive experience. While the hotel carries a sense of established history, it is praised for its cleanliness and comfort. To enhance your stay, guests recommend utilizing the concierge service for invaluable local insights and taking advantage of the complimentary shuttle for the popular Mt. Inasa night view tour.

Facilities & Amenities
Guests frequently commend the hotel's spacious lobby, which offers a calm and welcoming atmosphere upon arrival. Many rooms are equipped with a Nespresso machine, allowing guests to enjoy high-quality coffee at their leisure, a feature particularly appreciated by those seeking a good cup of coffee in Japan. The hotel ensures a comfortable stay by providing high-quality amenities directly in the rooms, including Ferragamo products and bathrobes in some categories. Most rooms feature comfortable sofas and ample seating, contributing to a relaxing environment. While Wi-Fi is available throughout the property, some guests reported occasional issues with signal strength or connectivity, suggesting a mixed experience in this regard.

Cleanliness & Room Comfort
The hotel consistently receives praise for the cleanliness and spaciousness of its rooms, which are notably larger than typical Japanese hotel accommodations. Most guests report a restful night's sleep on the comfortable beds, though some found the mattresses to be quite hard or firm. While many rooms offer a quiet retreat, a few guests noted occasional street noise or sounds from neighboring rooms, particularly those facing the main road. The bathrooms are generally described as clean and spacious, with some featuring large bathtubs. However, a minority of reviews mentioned minor issues such as dripping faucets, bathtub backflow, or leaks from the shower area, and isolated reports of dust on furniture or stained pillows.

Dining & Food Quality
The breakfast experience is a consistent highlight for many guests, praised for its extensive variety and quality, often featuring a delightful selection of local Nagasaki specialties. The breakfast restaurant provides a calm atmosphere with pleasant views, including a small Japanese garden, enhancing the dining experience. While the overall food quality is highly rated, some guests found the coffee at breakfast to be less impressive, and a few noted that the buffet menu could become repetitive for stays longer than two nights. The hotel also offers on-site restaurants, including a well-regarded Chinese restaurant and a French restaurant, which receive positive feedback for their cuisine, though availability can sometimes be limited.

Location & Accessibility
The hotel boasts an excellent location, directly adjacent to JR Nagasaki Station, providing unparalleled convenience for travelers arriving by train. Its proximity to Amu Plaza and other shopping complexes ensures guests have immediate access to a wide array of dining options, retail stores, and a supermarket. The hotel is also ideally situated near tram and bus stops, offering effortless access to major attractions such as Mount Inasa, the Peace Park, and Dejima. While underground parking is available for guests, some found the entrance to be somewhat confusing or the spaces tight. Ongoing construction in the station area may occasionally affect pedestrian routes, but overall accessibility remains a significant advantage.

Staff & Service
The hotel's staff consistently receives glowing reviews for their friendliness, attentiveness, and professionalism, significantly contributing to a positive guest experience. The concierge service is particularly lauded for its exceptional helpfulness, providing detailed local advice, maps, and assistance with restaurant bookings and arranging local tours, including a complimentary Mt. Inasa night view shuttle. Most guests report a smooth check-in and check-out process, appreciating the efficiency and willingness of staff to accommodate requests, such as luggage storage before and after their stay. While staff generally communicate effectively, a few guests noted minor language barriers, which did not detract from the overall high level of service.

Additional Information
The hotel, an established presence in the city, maintains a traditional charm while benefiting from renovations that ensure its facilities remain well-kept, though some areas may still reflect its age. A notable convenience for guests is that amenities are thoughtfully provided directly within the room, eliminating the need for collection from the lobby. However, guests should be aware that the hotel does not offer laundry facilities or a microwave for general guest use, which some long-term travelers found to be an inconvenience. The hotel also provides a valuable complimentary shuttle service for the popular Mt. Inasa night view tour, a highly recommended experience for visitors. Furthermore, the hotel offers luggage storage services both before check-in and after check-out, adding to guest convenience. Its historical significance is also noted by some, with guests appreciating its role as a well-known establishment in Nagasaki.