Resorts World Sentosa - Crockfords Tower

This hotel is widely praised for its spacious rooms and luxurious ambiance, making it a standout choice within its resort complex. Its signature feature is the generous size and comfortable design of its accommodations, often accompanied by excellent views, providing a true five-star experience. This makes it an ideal destination for couples seeking a romantic getaway, families celebrating special occasions, and leisure travelers looking for a comfortable and convenient base. The hotel is also well-suited for groups due to the ample room space. To enhance your stay, it is advisable to bring your own charging adapters for electronic devices, as some rooms may lack modern ports, and be aware that night room service might not be available.

Facilities & Amenities
Guests generally find the hotel's facilities to be comprehensive, contributing to a pleasant stay. Many appreciate the presence of a minibar well-stocked with coffee, tea, and other beverages, along with a Nespresso coffee machine and filtered water directly from the tap in the rooms. The hotel also features a swimming pool on the third floor, offering a relaxing space for guests. However, some guests noted a lack of modern conveniences like USB-C charging ports in rooms, requiring them to rely on concierge services for charging. There were also isolated reports of power outages and issues with amenities like a described steam room not being present, which caused disappointment for some. The complex also houses duty-free shops and various restaurants.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness and the overall comfort of its rooms. Guests frequently highlight the spaciousness of the accommodations, which often include a lounge sofa, office table, and a balcony, providing ample space for relaxation. The beds are described as super comfortable, ensuring a restful night's sleep. Bathrooms are notably large, featuring separate showers with seating, expansive bathtubs (some with loofahs and bath salts), and separate wash basins, often with a dressing table. While most rooms offer nice views, some guests reported issues such as leaking ceilings or unpleasant odors. There were also instances of housekeeping delays and initial room assignment issues, such as receiving a twin-bed room instead of a requested king-bed suite.

Dining & Food Quality
Feedback on dining options within the hotel is mixed, with some limitations noted. Guests appreciate the well-stocked minibar in their rooms, which includes a variety of coffee and tea selections. However, a recurring point of feedback is the absence of night room service, which can be inconvenient for guests seeking late-night meals. Additionally, some guests with specific dietary needs, such as vegans, found that there were no suitable food choices available through room service. Despite these limitations, the hotel's location within a larger complex means guests have easy access to a wide variety of restaurants and dining areas just outside the hotel building.

Location & Accessibility
The hotel's central location within the Resort World Sentosa complex is a significant advantage, highly praised by guests for its convenience. It offers direct access to the casino and is within easy walking distance of major attractions such as Universal Studios and the SEA Aquarium. Guests appreciate being able to explore the resort's various offerings, including numerous restaurants and entertainment options, without needing to travel far. This prime location makes it an excellent choice for those looking to immerse themselves in the vibrant atmosphere and attractions of the area, providing seamless access to leisure and entertainment facilities.

Staff & Service
The hotel's staff and service receive varied feedback, though many guests report positive experiences. Most guests commend the friendly staff, highlighting their helpfulness and attentiveness, particularly at the reception and concierge desks. Many appreciate the quick check-in process and the willingness of staff to assist with requests, including early check-ins and guidance on local attractions. Specific services like butler service are also highly praised for their attentiveness and personalized touches. However, some guests encountered less welcoming front desk staff, experienced check-in delays, and noted instances of understaffing. There were also reports of rigid enforcement of guest registration policies and significant delays in housekeeping services.

Additional Information
Guests should be aware that while the hotel is generally well-regarded, some discrepancies have been noted regarding room descriptions on booking platforms, such as the advertised presence of a steam room or specific bed sizes that did not match the actual room. The hotel also has a strict guest registration policy requiring all registered guests to be present at check-in, which some visitors found inflexible. A notable convenience is the hotel's direct internal access to the casino, allowing guests to easily transition between their accommodation and gaming facilities. The availability of butler service for certain room types is a unique offering that enhances the luxury experience for those guests.