Hotel Seri Malaysia Kangar

The hotel offers a peaceful and calm environment, with its signature feature being its proximity to a jogging track and hiking spot (Gua Sami/Bukit Lagi), making it an ideal retreat for nature lovers and those seeking tranquility. Guests consistently praise the hotel's overall cleanliness, spacious rooms, and the friendly staff who contribute to a welcoming, home-like atmosphere. It is particularly well-suited for families due to its ample room space and inviting pool, and for couples looking for a quiet getaway. To enhance your stay, guests recommend bringing your own toiletries like toothbrushes and razors, as these are not always provided. Additionally, be aware that room lighting can be dim, and some guests suggest bringing insect repellent.

Facilities & Amenities
The hotel features a large and well-maintained swimming pool that is a major draw, especially for families, with many guests noting their children thoroughly enjoyed it. However, some reviews indicate the pool can occasionally be crowded, and there were instances of guests swimming fully clothed, which some found unhygienic. While a gym is available, its condition is not frequently detailed. Wi-Fi is provided, though some guests reported issues with its functionality. The hotel offers ample open-space parking, which is described as convenient and easy to access. Rooms are generally equipped with an iron and ironing board, and a hair dryer can be requested from the front desk. Some guests suggested the addition of a safe box in rooms for valuables and more diverse TV channels.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-kept, contributing to a comfortable stay. The beds are often described as comfortable, ensuring a restful night's sleep, though a few guests noted issues with springy mattresses and thin pillows. However, feedback on room condition is mixed; while some appreciate the classic, cozy charm, many reviews highlight that the rooms and their furnishings are old and dated, suggesting a need for renovation and upgrades. Specific concerns include dim lighting, noisy air conditioning units that may not cool effectively, and minor issues like a loose entrance door or a leaking wall. Some guests also reported finding small pests like cockroaches and noted that basic toiletries like toothbrushes and face tissue were not consistently provided.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is varied. Many guests found the breakfast to have limited choices and described the food as average or even tasteless, suggesting it did not always justify the room rate. Some specifically mentioned the lack of butter and the mild taste of the nasi lemak. However, other guests found the food to be delicious overall, with specific praise for the meeting package tea and supper menu, including items like bubur barli and gandum, and a delightful kopi kampung. The restaurant atmosphere is often described as homey. While room service is available, several guests reported it to be slow and unresponsive, with orders taking over an hour to arrive or being unavailable. Despite this, some found the nasi goreng kampung and bihun goreng from room service to be superb.

Location & Accessibility
The hotel boasts a strategic location that is both peaceful and convenient. It is situated next to the Gua Sami jogging track and Bukit Lagi, offering excellent opportunities for outdoor activities and enjoying nature. While the hotel is considered easy to access and relatively close to the city center, some guests noted it is a considerable distance from shops and eateries, making a personal vehicle essential for exploring the surrounding area. However, its position is also seen as strategic for those looking to explore other parts of the region, including Kuala Perlis, Arau, and even areas further south in Kedah. The ample parking space available at the hotel is a consistent positive, making it convenient for guests traveling by car.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and warm hospitality. Guests frequently highlight the attentive service provided by the reception team, noting the quick check-in and check-out processes. Many reviews commend the staff for being accommodating to requests and for their overall pleasant demeanor, contributing significantly to a positive guest experience. Housekeeping staff are also noted for their attentiveness in maintaining room cleanliness. While the majority of feedback is positive, there was an isolated instance of a staff member being perceived as rude, and some guests experienced slow service from room dining staff. However, the general consensus points to a dedicated and professional team committed to guest satisfaction.

Additional Information
A recurring theme in guest feedback is the hotel's aging infrastructure and the perceived need for significant upgrades and refurbishment. Many guests noted that the facilities and amenities appear to be rapidly depreciating, with some describing the hotel as "old dated" and in need of serious renovation. This includes observations about outdated furniture and the general design of the hotel. Furthermore, some guests expressed dissatisfaction with certain hotel policies, such as charging for basic items like extra towels or coffee packets, which they felt reflected an outdated pricing mechanism. There were also complaints about noise control, particularly concerning loud events starting early in the morning, which disrupted guest rest and highlighted a need for improved management of such disturbances.