Stay Hakata

The hotel offers spacious apartment-style accommodations that stand out for their generous size, making them a popular choice for families and long-term stays. Guests frequently highlight the convenience of well-equipped kitchens and in-room washing machines, which contribute significantly to a comfortable and self-sufficient experience. Its central location near major attractions like Canal City and Hakata Station also makes it ideal for sightseers and budget-conscious travelers seeking value. While many appreciate the overall cleanliness, some guests have noted issues with bed comfort, describing mattresses and futons as firm or thin. To ensure a more comfortable stay, guests might consider bringing extra padding for the beds or inquiring about room types with softer sleeping arrangements. Additionally, it is advisable to confirm the specific amenities provided in the kitchen if planning extensive cooking, as some units may lack certain items like knives.

Facilities & Amenities
Guests frequently commend the comprehensive facilities available, particularly the well-equipped kitchen in each unit, which includes a refrigerator, microwave, and stove, allowing for convenient in-room meal preparation. The presence of an in-room washing machine is highly appreciated, with complimentary detergent and softener often available at reception, though some guests note the absence of a dedicated dryer, requiring clothes to be air-dried. While many units feature a projector with a large screen TV for entertainment, some guests found the lighting controls confusing. Feedback on other amenities is mixed; some units are reported to lack air conditioning in all bedrooms, necessitating open doors for air circulation. Additionally, some guests wished for more clothes hangers or a drying rack for laundry.

Cleanliness & Room Comfort
The cleanliness of the rooms generally receives positive remarks, with many guests finding their accommodations well-maintained and tidy upon arrival. However, feedback on room comfort is more varied. A recurring concern is the firmness of the beds and the thinness of the futons, with some guests reporting discomfort or even springs poking through, significantly impacting sleep quality. Several reviews mention persistent drainage smells or a general stuffy air in some units, requiring daily airing. While some bathrooms are described as spacious, others note issues such as toilet bowl stains, moldy bathroom floors, or inadequate toilet ventilation. Noise can also be a factor, with thin walls allowing sounds from neighboring rooms or footsteps from above to be audible, affecting the overall tranquility of the stay.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it a significant draw for guests. It is conveniently situated within easy walking distance of major attractions such as Canal City and Hakata Station, providing excellent access to shopping, dining, and entertainment options. Guests also appreciate its proximity to other key areas like Tenjin and various local eateries, including popular Yatai stalls. A convenience store (7-Eleven) located just around the corner is frequently highlighted as a major benefit. While the walk to Hakata Station is generally manageable, some guests, particularly those with heavy luggage or elderly travelers, found it a bit further than anticipated. Parking is available, though the on-site car park is noted to be small, with alternative coin parking options nearby.

Staff & Service
The staff at the hotel generally receive high praise for their politeness and helpfulness, with many guests highlighting their willingness to assist with various requests, including making local reservations. The check-in process, whether self-service or assisted, is frequently described as smooth and efficient. A notable convenience is the baggage storage service offered both before check-in and after check-out, which is greatly appreciated by travelers. While most interactions are positive, some guests have noted that staff may have limited English speaking abilities, and there was one isolated incident where an after-hours contact was unresponsive during an emergency. The hotel operates with a largely unmanned reception, which some guests found less convenient for immediate assistance or information.

Additional Information
Guests should be aware of the hotel's cancellation policy, which some have found to be strict, particularly in unforeseen circumstances like illness, with full payment required even with medical documentation if cancellation is not made well in advance. While the hotel generally maintains cleanliness, one guest reported a persistent pet smell in a room, suggesting potential issues for those with allergies or sensitivities. Some guests have also pointed out minor inaccuracies or omissions in the house manual, which could lead to confusion regarding certain appliance operations, such as hot water activation. Additionally, despite the presence of a kitchen, some units are reported to lack basic kitchen equipment like knives, which might require guests to bring their own if planning extensive cooking.