SwathiSri Residency

The hotel's most notable feature is its unbeatable proximity to the main temple, making it an ideal choice for pilgrims seeking convenient access to religious sites. However, this primary advantage is often overshadowed by pervasive issues that significantly impact the guest experience. Recurring complaints highlight severe problems with cleanliness, particularly concerning the state of washrooms and bedding, which many guests describe as unhygienic and poorly maintained. The staff demeanor is another major point of contention, with numerous reports of rude, unhelpful, and even abusive interactions. Furthermore, the overall room condition is frequently criticized, with guests noting broken fixtures, inadequate lighting, and poor ventilation. Consequently, many visitors feel that the value for money offered by the hotel is extremely poor, given the numerous deficiencies. For those considering a stay, it is crucial to manage expectations regarding the level of comfort and service, and it is advisable to inspect the room thoroughly upon arrival to ensure it meets basic standards.

Facilities & Amenities
Guests frequently express dissatisfaction with the limited and often non-functional facilities and amenities provided. A common complaint is the absence of a lift or elevator, which can be a significant inconvenience, especially for guests with mobility challenges or heavy luggage. The hotel's room service is consistently reported as either unavailable or extremely poor, leaving guests without basic assistance. In-room amenities are notably lacking; many reviews mention the absence of essential items such as towels, soap, and drinking water, while others note non-functional televisions and the complete lack of telephones. Issues with air conditioning are also prevalent, with units either not working, being excessively noisy, or guests being allocated non-AC rooms despite booking AC accommodations. The availability of hot water is inconsistent, often requiring long waits or being completely absent. Additionally, ongoing renovation work frequently causes disturbance and dust, further detracting from the guest experience.

Cleanliness & Room Comfort
The most pervasive and critical issues highlighted by guests revolve around cleanliness and room comfort. The washrooms are consistently described as unhygienic, dirty, and poorly maintained, with reports of rusted pipes, insects, and foul odors. Similarly, the bedding is frequently criticized for being unclean, unhygienic, and sometimes appearing unchanged from previous guests, with old and broken beds also mentioned. The overall room condition is often deemed unacceptable, characterized by shabby interiors, patched walls, broken windows, and inadequate lighting. Many rooms suffer from poor ventilation, leading to a stuffy and suffocating atmosphere. Guests also report disturbances from noise, particularly due to ongoing renovation works and occasional midnight disturbances from staff. Furthermore, the lack of basic in-room amenities such as towels, soap, and drinking water significantly detracts from the comfort of the stay, making even basic hygiene challenging.

Location & Accessibility
The hotel's primary and almost singular advantage is its unbeatable proximity to the main temple, making it exceptionally convenient for pilgrims who prioritize easy access to the religious site. Guests consistently highlight its walkable distance to the temple's main entrances, including both the North and East Gopurams. However, parking is a significant and recurring challenge, with many guests reporting a complete lack of available facilities or extreme difficulty in accessing the property by car due to blocked roads and traffic congestion, often necessitating reliance on auto-rickshaws. The immediate surrounding area of the hotel is also frequently noted for its lack of cleanliness, which some guests feel detracts from the overall spiritual experience of visiting the temple. Despite its prime location for temple visits, the practicalities of arrival and the immediate environment present considerable drawbacks.

Staff & Service
The staff and service at the hotel are a consistent source of significant dissatisfaction among guests. The most prevalent complaint concerns the rude and unhelpful demeanor of both the staff and management, with numerous reports of abusive language, unprofessional conduct, and a general lack of responsiveness to guest concerns. Guests frequently encounter inflexibility regarding check-in and check-out times, with requests for early check-in or date changes often denied, and refunds for cancelled bookings refused, leading to considerable frustration. The overall service quality is described as poor, with staff often unwilling to assist or resolve issues, and some guests even report being met with arguments when attempting to voice complaints. There are also concerning mentions of dishonest practices and a money-minded approach, including allegations of cheating and manipulation of visitors, further eroding trust and contributing to a highly negative experience.

Additional Information
Guests frequently encounter significant booking discrepancies, with reports of online prices differing from amounts demanded upon arrival, and instances where rooms were sold to other customers despite confirmed reservations. Some guests note that the hotel often insists on cash-only payments, even for bookings made online. The ongoing renovation work is a recurring theme, causing disturbance and dust that negatively impact the guest experience. A unique and concerning aspect mentioned by several reviewers is the hotel's alleged collaboration with auto drivers, leading to overcharging of unsuspecting visitors, as the hotel reportedly prioritizes the drivers' interests over those of the guests. This practice, combined with the general lack of transparency in booking and payment, contributes to a sense of being exploited.