The Capital Residence Suite

The hotel distinguishes itself with its complimentary shuttle service, offering convenient transfers to and from the airport, as well as scheduled tours to major city attractions. This feature is particularly valued by guests given the limited public transportation options. The hotel is consistently praised for its exceptional staff and great value for money, making it an ideal choice for sightseers, solo travelers, couples, and families seeking a comfortable and convenient base to explore the city. Business travelers also find the functional rooms suitable for their needs. To enhance your stay, it is advisable to pre-arrange shuttle services and utilize the readily available water dispensers throughout the property.

Facilities & Amenities
Guests appreciate the practical amenities available, including reliable and fast free Wi-Fi throughout the property. The hotel provides convenient water dispensers in common areas, allowing guests to refill bottles and stay hydrated. Rooms are equipped with effective air conditioning, a fridge, and a kettle for tea and coffee. While some guests note the TV is small with limited channels, it is generally functional. An ironing board and iron are also available. The hotel features a lift for easy access to rooms. Some guests mention the presence of vending machines for snacks. It is worth noting that the hotel does not offer a swimming pool or fitness center, which some guests might expect.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing rooms as spotless and well-maintained. Rooms are often noted for their spaciousness, though some find them to be more basic or functional. Feedback on beds is mixed; while some guests find them comfortable, a significant number describe the mattresses as very hard, making sleep difficult for some. Pillows are large, and extra ones may incur a charge. The bathroom areas are typically clean and spacious, featuring good showers with hot water and strong water pressure. However, some guests report issues such as dark shower areas, minor rust, or peeled paint, and occasional noise levels from plumbing or adjacent rooms due to thin walls.

Dining & Food Quality
The breakfast offered is included and generally described as adequate, though many guests find it to be basic or minimalistic, rather than a high standard. While there is often a buffet spread, some guests report issues with items running out or not being replenished efficiently, and staff appearing stressed during busy periods. Guests can typically order eggs cooked to their preference, but this option is not always clearly advertised. Coffee is available, though some find it weak. The overall food quality is considered sufficient for a quick start to the day, but vegetarian options can be limited, and some guests note a lack of clear labeling for food items, which can be a concern for those with allergies.

Location & Accessibility
The hotel boasts a highly advantageous central location, placing guests within easy walking distance of numerous key attractions. These include the waterfront, the Royal Regalia Museum, the Omar Ali Saifuddien Mosque, and the Yayasan Mall. This proximity allows guests to explore the city conveniently on foot. While the area is generally quiet and offers a sense of privacy, some guests note it is slightly "off the beaten path." Given the limited public transportation in the city, the hotel's location, combined with its shuttle service, is a significant advantage. Free parking is available on-site for guests who choose to drive.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight their willingness to go above and beyond, providing recommendations and assisting with various requests. The check-in and check-out processes are generally described as quick and efficient, though a few guests experienced initial miscommunication regarding airport pickups. The shuttle service drivers are particularly praised for their welcoming demeanor, knowledge, and punctuality. Housekeeping is typically efficient, ensuring rooms are clean daily, and room service is available and considered good value by those who utilize it.

Additional Information
The hotel offers several unique aspects that enhance the guest experience. It maintains a pet-friendly environment, with guests occasionally spotting cats and monkeys around the property. While the hotel generally provides a comfortable stay, guests should be aware that some rooms may not include a safe or a dedicated luggage rack. There is also a strict no durian policy within the hotel premises. Thoughtful touches like providing umbrellas for guest use are appreciated. While the hotel aims to accommodate requests for early check-in or late check-out, these are subject to availability and may incur additional fees.