Tokyu Stay Hakata

The hotel offers a highly convenient and comfortable stay, with its signature feature being the in-room washing machine and dryer, a significant advantage for guests. Its prime location, just a short walk from Hakata Station, makes it an excellent base for exploring the city and beyond. Guests consistently commend the hotel's overall cleanliness and the comfort of its accommodations. This hotel is particularly well-suited for long-term travelers who appreciate the convenience of in-room laundry, public transport users due to its proximity to the station, and business travelers seeking efficient amenities. Couples and solo travelers also find the modern facilities and central location appealing for sightseeing. To enhance your experience, consider requesting a room away from the train tracks if you are sensitive to noise, and be sure to utilize the highly praised in-room laundry facilities for a hassle-free trip.

Facilities & Amenities
Guests frequently highlight the exceptional convenience of the in-room washing machine and dryer, complete with provided detergent and clear instructions, making it a standout feature for refreshing clothes during longer stays. Many rooms also include a microwave, adding to the self-sufficiency. The hotel offers free coffee in the lobby, a popular amenity for guests throughout the day. Rooms are equipped with smart TVs that allow for streaming services like Netflix and Amazon, and some include an ironing board and pants press. While a refrigerator is present, some guests noted it might not cool sufficiently for items like ice cream. Additional conveniences include ice machines and vending machines in the lobby, along with a selection of amenities like toothbrushes and shower caps available for self-service. The hotel also provides kitchenware rental upon request and ensures security with elevator access requiring a room key. Each room features a personal air conditioning system for adjustable comfort.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with guests frequently describing rooms as spotless and well-maintained. The comfortable beds and soft pillows contribute to a restful night's sleep for most visitors. While many guests found the rooms to be spacious by Japanese standards, allowing for easy luggage opening, some noted they were still on the smaller side, typical for the region. A recurring theme is the noise from train tracks adjacent to the hotel; some guests found it noticeable but tolerable, even describing it as "white noise," while others, particularly light sleepers, experienced significant disturbance, especially in the early morning. The bathroom areas are generally clean and spacious, featuring good shower pressure, though a few isolated comments mentioned minor odors or dust on exhaust vents. Housekeeping services are limited, typically involving only towel exchange and trash removal for shorter stays, with full cleaning available for an additional fee or less frequently for extended visits.

Dining & Food Quality
Feedback on dining and food quality, particularly the breakfast, is mixed among guests. Many found the breakfast to be good or great, appreciating the variety of Japanese options, including local specialties like mentai, takana, and gamen-ni. However, some guests expressed disappointment with the limited selection for Western tastes, noting a lack of items such as yogurt and fruit. While the food quality itself generally received positive remarks, a few guests experienced issues with replenishment of continental offerings during busy times. The restaurant atmosphere is typically described as clean and orderly. One isolated comment mentioned an abrupt staff member during breakfast service. Overall, the breakfast is considered a convenient and satisfactory option for many, providing a solid start to the day, though it may not cater extensively to all dietary preferences.

Location & Accessibility
The hotel's central location is a significant advantage, placing it within a convenient 5 to 10-minute walk from Hakata Station, making it highly accessible for public transport users. Guests appreciate its proximity to numerous shopping and restaurant options, ensuring easy access to dining and entertainment. Several convenience stores, including Family Mart and Lawson, are located just a stone's throw away, providing quick access to essentials. While the hotel is situated next to train tracks, which is a source of noise for some rooms, its overall setting is often described as a quiet neighborhood despite the urban proximity. For those traveling by car, parking is available in a nearby multi-story carpark, though the hotel itself does not offer dedicated on-site parking or a direct drop-off area. The location also offers good access to the airport via public transport or a short taxi ride.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and politeness. Many guests commend their attentive service and willingness to assist with various requests, from booking tickets to handling luggage transport forms. The check-in and check-out process is frequently described as quick and efficient, often facilitated by self-service machines. While many staff members are proficient in English, ensuring smooth communication, some guests noted that not all staff were fluent, though they made sincere efforts to assist effectively. However, there were a few isolated negative experiences, including an instance of a rude receptionist during checkout and an unhelpful supervisor regarding a damaged luggage issue. Despite these rare occurrences, the staff's overall commitment to providing excellent service, including their calm and organized handling of an unexpected fire alarm incident, is consistently highlighted.

Additional Information
Guests should be aware of the hotel's limited housekeeping policy, where full room cleaning is not provided daily for shorter stays; instead, towels are exchanged and trash is removed, with comprehensive cleaning available for an additional fee or less frequently for extended visits. This approach aligns with the hotel's eco-friendly efforts, encouraging guests to utilize self-service amenities available in the lobby. A unique offering is the free kitchenware rental, which can be requested at the front desk, enhancing the convenience for guests utilizing the in-room microwave. The hotel also demonstrated effective crisis management during a fire alarm incident, with staff handling the situation in an orderly manner and providing apologies for the inconvenience. It is worth noting that the hotel does not feature an onsen (hot spring bath), which some guests might seek.