Ton Aoi Grand

The hotel is widely recognized for its spacious rooms, offering ample space for guests to relax and unwind. Its location, slightly removed from the bustling city center, makes it an ideal choice for travelers seeking a peaceful and quiet retreat. This tranquil setting appeals particularly to couples and families looking for a relaxing getaway, as well as business travelers who appreciate a calm environment after a busy day. Guests frequently highlight the comfort of the beds and the variety of pillows provided, ensuring a restful night's sleep. To enhance your stay, it is advisable to clarify the availability of in-room ironing facilities upon check-in, as this is a common point of feedback, and be aware of the hotel's policy regarding complimentary bottled water to avoid unexpected charges.

Facilities & Amenities
The hotel offers a notable swimming pool, which many guests find refreshing and a great place to relax, though some have noted issues with its cleanliness or maintenance, and occasionally it has been closed for upkeep. A significant advantage for guests traveling by car is the ample parking space available, which is often described as easy to access and secure. While the hotel provides essential amenities, some guests have pointed out the absence of a dedicated fitness center or gym facility. Feedback on Wi-Fi connectivity is mixed, with some finding it reliable while others experienced poor signal. The presence of lifts or elevators is appreciated for easy access to rooms, contributing to overall convenience during the stay.

Cleanliness & Room Comfort
Guests consistently praise the spacious rooms and the exceptional comfort of the beds, often highlighting the provision of multiple pillow types for personalized comfort. While many reviews commend the overall cleanliness of the rooms, some guests have reported issues with bathroom cleanliness, noting stains on walls, mould, or general untidiness, and some found the shower space to be tiny. The air conditioning is generally effective and cold, though a few guests mentioned a noisy compressor. Some rooms feature a balcony, though chairs are not always provided. Noise levels from the corridor can occasionally be an issue due to less-than-ideal soundproofing. In-room amenities like hairdryers are available, but the lack of an iron in rooms is a frequently mentioned inconvenience, requiring guests to use a communal ironing station.

Dining & Food Quality
The breakfast service at the hotel receives mixed feedback. Many guests describe the food as good or delicious, particularly the shrimp porridge, but the format is often noted as à la carte with limited choices, rather than a buffet, which some find restrictive as refills are not permitted. Some guests expressed a desire for more variety in the menu, including halal options, and found the breakfast to be somewhat boring or mediocre. There are also mentions of additional charges for children's meals, which some guests found inconvenient. Overall, while the quality of the food served is generally appreciated, the limited selection and service style are recurring points of discussion, with many hoping for an upgrade to a more comprehensive buffet.

Location & Accessibility
The hotel's location is a significant point of discussion, being situated slightly away from the bustling city center. This distance is appreciated by guests seeking a quiet and peaceful environment, away from the noise and crowds. While not directly in the heart of the main tourist areas, the hotel is conveniently located within walking distance of local amenities such as Mini Big C and 7-Eleven stores, as well as various street food vendors. Guests find it easy to access the city's attractions using ride-hailing services like Grab or tuk-tuks, making the slightly remote location manageable. The hotel is also noted for its proximity to the new Hat Yai village and a nearby park, offering additional local exploration opportunities.

Staff & Service
The staff at the hotel are consistently praised for being friendly, helpful, and attentive. Guests frequently highlight the positive interactions with reception staff, who are noted for their willingness to assist with requests, including tracking parcels and arranging transportation. The bellboy service also receives commendation for its helpfulness. While many guests experience a quick check-in process, some have noted occasional challenges or less-than-ideal customer service from front office or restaurant staff. Housekeeping staff are generally pleasant, though some reviews suggest room for improvement in their service. The staff's ability to communicate in English and Malay is also appreciated by international guests, contributing to a smoother and more welcoming experience.

Additional Information
A recurring point of feedback is the absence of an iron in guest rooms, requiring guests to use a shared ironing station, which many found inconvenient and time-consuming. Guests should also be aware that while complimentary bottled water is provided, additional water bottles found in the fridge may incur a charge, so it's advisable to check labels carefully. The hotel provides a kiblat marker in rooms, a thoughtful amenity for Muslim guests. Some guests have reported issues with the water heater setup in bathrooms, occasionally requiring staff assistance to operate correctly. There were isolated instances where large events at the hotel led to crowding in common areas and parking difficulties, which guests felt should have been communicated in advance for better planning.