Urban Inn, SP Saujana

This hotel is consistently praised for its modern design and exceptional value for money, often exceeding guest expectations for its competitive rates. A unique and highly appreciated feature is the availability of Coway drinking machines throughout the premises, providing convenient access to purified water. The hotel's spacious rooms and overall cleanliness are frequently highlighted, making it an excellent choice for various travelers. Business travelers find the quiet environment and common areas conducive for work, while solo travelers and couples appreciate the cozy and aesthetic ambiance. Families benefit from the larger room options and amenities like sofa beds. To ensure a comfortable stay, guests should be aware that there is no lift, which might be a consideration for those with heavy luggage, and requesting a room not facing the main road can help mitigate potential vehicle noise.

Facilities & Amenities
Guests consistently commend the hotel for its well-maintained and modern facilities. The presence of Coway drinking machines on each floor is a significant convenience, eliminating the need for bottled water. The hotel provides shared ironing facilities in the corridor, though some guests suggest adding hooks or racks for convenience. Wi-Fi coverage is generally reliable and strong throughout the property, supporting both leisure and work needs. For quick snacks and drinks, vending machines are available. The hotel also offers comfortable common areas suitable for discussions or work, catering to guests who need a space outside their rooms. It is important to note that there is no lift available, which guests with mobility issues or heavy luggage should consider.

Cleanliness & Room Comfort
The hotel receives high marks for its spotless rooms and overall cleanliness, with many guests describing their accommodations as pristine. The beds are generally comfortable, though a few guests have noted issues with noisy mattresses or uneven springs. Rooms are often described as spacious and feature a modern design, creating an aesthetically pleasing environment. Guests appreciate the good water pressure in the showers. While most find the rooms quiet, some have experienced noise levels from the main road or adjacent rooms due to thin walls. In-room amenities vary, with some rooms lacking a fridge, but many include an electric kettle, hairdryer, and coffee maker. The availability of Netflix on the large televisions is a popular feature. Some minor concerns include occasional stained linen or towels.

Location & Accessibility
The hotel's location is generally described as being a bit far from town, approximately 12 kilometers or a five-minute drive from the city center. However, it is situated in a quiet neighborhood within a residential area, offering a peaceful retreat. Despite being slightly removed from the main city, guests find it convenient due to its proximity to local amenities, including various restaurants, shops, a mini-mart, and a supermarket right next door. It is also relatively close to Amanjaya mall. The hotel provides ample parking space, which is a significant advantage for guests traveling by car. While some guests mention the area can feel a bit isolated or that U-turns on the main road can be challenging, the overall accessibility to essential services and attractions is well-regarded.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness and helpfulness. Guests frequently highlight the reception staff for being particularly accommodating and going above and beyond, such as assisting with lost items or remembering guest preferences from previous stays. The check-in process is often described as quick and hassle-free, contributing to a smooth arrival experience. Housekeeping staff are also commended for their attentive service, ensuring rooms are clean and well-maintained. Many guests express deep satisfaction with the overall service, noting that the staff's dedication significantly enhances their stay. The team's professional and pleasant demeanor creates a welcoming and comfortable atmosphere for all visitors.

Additional Information
A key point for guests to note is the absence of a lift in the hotel, which means guests will need to use stairs to access their rooms. While Coway water supply is readily available in common areas, individual rooms do not typically include bottled water. Some rooms are equipped with an electric stove and a sofa bed, offering added flexibility for families or longer stays. Guests have appreciated thoughtful touches such as complimentary nuts upon arrival. The hotel also provides no smoking areas within family rooms, ensuring a fresh environment. For those planning to iron clothes, the shared ironing facilities are available, and guests might find it helpful to bring their own hangers or consider the suggestion of adding hooks nearby.