Urban Living Residence

The hotel distinguishes itself through its strategic location within a vibrant, integrated complex, offering direct access to various cafes and shops, and its exceptional proximity to Universiti Malaya (UM) and its hospital (UMMC). This makes it an ideal choice for students, academics, and business travelers attending events or seeking treatment in the area. Its overall environment is often described as cozy and modern, providing great value for money. Guests frequently highlight the friendly and helpful staff, along with the generally clean and comfortable rooms. For short-stay visitors and budget-conscious travelers, the convenience of having amenities and dining options within walking distance is a significant advantage. To ensure a pleasant stay, guests are advised to confirm room amenities like kettles and hair dryers upon check-in, as these can vary, and to be prepared for potential parking fees.

Facilities & Amenities
The hotel offers a range of facilities designed for convenience, though some aspects receive mixed feedback. Guests appreciate the presence of a laundromat on-site, making longer stays more practical. There is also a fitness center available, and a swimming pool, though some reviews indicate the pool can be dirty or under maintenance. Wi-Fi connectivity is provided, but its strength and reliability in rooms are inconsistent, with some guests experiencing weak signals. While water dispensers are available, they are often located on specific floors, requiring guests to travel to access hot water. Common areas include a spacious lobby, though it lacks air conditioning. Ironing facilities are provided in common areas, but their functionality can be an issue. The integrated complex also houses various shops, including a grocery store, and other services like barbers and tattoo artists, adding to the self-contained nature of the stay.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing rooms as clean, cozy, and comfortable, ensuring a restful stay. The beds are frequently praised for their comfort. However, some guests reported issues such as visible shoe prints in the bathroom, dust on surfaces, or even stained towels and bed sheets, indicating occasional lapses in housekeeping. The air conditioning system receives mixed reviews; while some find it powerful, others note it can be old, not cool enough, or have a fixed temperature. Noise levels are a significant concern for some, with complaints about thin walls allowing sounds from neighbors, drilling from ongoing construction, or events in the complex to be heard. Bathroom amenities are often limited, with no kettles or mini-fridges in rooms, and small bottles of body wash and shampoo. Some bathrooms also have unusual layouts, like sinks outside the main area, or issues with dim lighting and drainage.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive varied feedback. While some guests find the breakfast to be acceptable and affordable, many note the limited variety of choices. The breakfast service often starts late, typically at 8:00 AM or 8:30 AM, which can be inconvenient for early risers or those with morning commitments, and some guests experienced long queues and unhelpful staff at the cafeteria. The complex itself hosts several cafes and restaurants, including Pokok and Daun Cafe, which are generally praised for their ambiance and food quality, offering convenient and often above-average dining experiences. There is also a student canteen and a 24-hour KFC nearby, providing additional accessible food options.

Location & Accessibility
The hotel's strategic location is consistently highlighted as a major advantage, especially for those connected to Universiti Malaya (UM) and its hospital (UMMC), both being within easy walking distance. This makes it highly convenient for students, academics, and visitors seeking medical treatment. The surrounding area is well-equipped with cafes, restaurants, and a grocery store, providing ample options for dining and daily needs. While the hotel is well-situated for local activities, its proximity to public transport is less ideal, being a bit far from the train station, though buses are available. Parking is a recurring point of contention; it is often described as expensive, limited, and located a distance from the lobby, with no free options or validation for hotel guests, leading to significant additional costs.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently commend the receptionists for their warm welcome, quick check-in process, and willingness to assist with requests, such as early check-in or providing information. The overall service is described as fast and attentive, with many positive mentions of staff going out of their way to ensure a pleasant stay. However, there are isolated reports of less professional interactions, including some staff being perceived as unhelpful or having language barriers. Housekeeping is generally prompt when requested, though some guests noted that rooms are not cleaned daily unless specifically asked, and amenities are not always refilled without prompting. Issues with late check-out payment procedures also caused some guest frustration.

Additional Information
Guests should be aware of several important details for their stay. The hotel operates on a self-contained apartment concept, offering a unique living experience within a larger complex. A significant concern for some guests is the security of rooms, with reports of unauthorized entry attempts by individuals claiming to be maintenance staff, highlighting a need for improved privacy protocols. While the hotel provides basic amenities, guests often find the toiletries provided are insufficient for longer stays or multiple occupants, and items like toothbrushes and toothpaste are not complimentary. There is also no mini-fridge in the rooms, which can be inconvenient. The hotel's housekeeping policy does not include daily room cleaning or amenity replenishment unless specifically requested, which some guests found surprising. Furthermore, the parking fees are a notable additional cost, and the parking area can be challenging to navigate.