Just Hotel BP

This hotel offers a practical and affordable stay, particularly notable for its ample and secure parking, a significant convenience for guests traveling by car. It is often praised for providing good value, especially given its budget-friendly rates. While some past reviews indicated issues, recent feedback suggests that management has made considerable improvements, leading to a more pleasant experience for many. The hotel is well-suited for business travelers seeking a functional base, short-stay travelers looking for convenience, and even families or solo travelers who prioritize accessibility and basic comforts. Guests appreciate the generally clean rooms and the efforts made to provide essential amenities. To ensure a comfortable stay, it is advisable to check the room's condition upon arrival, particularly regarding cleanliness and any potential smoke odors. Additionally, guests should plan their travel to and from the main town area, as the hotel is located a bit further out, and consider bringing their own towels due to recurring issues with their condition.

Facilities & Amenities
The hotel provides a range of essential facilities and amenities designed to meet basic guest needs. Most guests find the air conditioning effective, though some report issues with cooling efficiency or dusty units. Wi-Fi connectivity is a recurring point of mixed feedback; while available, many guests experience slow speeds or unstable signals, making phone data a more reliable option. The TV channels are often limited, with some guests noting a lack of local programming or poor signal quality. Basic toiletries, including shampoo and body wash, are generally provided, along with a kettle and complimentary mineral water in rooms. An ironing board is available in the corridor for guest use, and a water dispenser is located in the lobby. While slippers are sometimes offered, guests frequently mention the absence of an in-room phone and a hair dryer. Additionally, the provision of clothes hangers is inconsistent, with some rooms lacking sufficient numbers. The hotel is equipped with elevators for easy access to all floors.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many guests describe rooms as generally clean and comfortable, some report significant issues, including stained bed sheets and pillowcases, and other cleanliness issues like cobwebs or hair. A strong smoke smell is a frequent complaint, even in non-smoking rooms. Noise from adjacent rooms or water pipes is a common disturbance, impacting sleep quality. The pillows are often described as too thin or flat. Some guests praise strong hot water and good water pressure, while others report slow flow, poor drainage leading to pooling, or leaks. The condition of towels is a recurring negative, with many receiving worn-out or torn ones. Room security is a concern for some, with reports of broken locks. While most rooms are adequately sized, some triple rooms are small, and issues with bugs, including ants and bed bugs, have been reported.

Dining & Food Quality
Feedback on dining and food quality primarily revolves around breakfast services. While some guests report that breakfast is included and delivered directly to their room, others express disappointment, stating that breakfast was not provided despite being advertised or that it was only available with a voucher not clearly communicated. For those who receive it, the breakfast is generally described as satisfactory, with some appreciating the convenience of room service delivery. However, the breakfast variety is often noted as limited, typically consisting of only one or two main dishes and basic hot drinks like coffee or tea. Some guests suggest that more drink options would be beneficial. The hotel's restaurant receives positive comments for its food quality, with specific dishes like fried rice being highlighted as tasty. It is important for guests to clarify breakfast arrangements upon booking or check-in, as availability and format can vary. Some guests also noted that the hotel did not provide a pre-dawn meal during the fasting month.

Location & Accessibility
The hotel's location and accessibility receive mixed but generally positive feedback. Its most significant advantage is its proximity to the largest shopping mall in the area, often described as being right next door or within a short driving distance, offering convenient access to shopping and dining. This makes it a suitable choice for those visiting the mall or nearby business areas and the university. However, many guests note that the hotel is located a bit far from the main town center, requiring a drive and careful planning to navigate traffic, especially for those without their own vehicle. Despite this, the hotel is highly praised for its ample and secure parking, a major draw for guests traveling by car, with security guards often present at night. Some guests also appreciate the occasional presence of a night market directly in front of the hotel. While there are some nearby shops, guests note that convenience stores close early.

Staff & Service
Feedback on staff and service is quite varied, ranging from highly positive to very negative experiences. Many guests commend the staff's friendliness and helpfulness, particularly highlighting specific receptionists for their patience and efficiency in handling requests and check-in/out processes. The check-in and check-out process is often described as smooth and fast. Some guests have even received welcome room upgrades. However, a significant number of reviews point to serious issues with housekeeping and daily service. Guests frequently report that rooms are not cleaned daily, drinking water is not replenished, and towels are not replaced unless specifically requested, often with staff being unhelpful or even rude when asked. There are also complaints about reception not answering calls and a need for improvement in the booking system. This inconsistency suggests that while some staff members provide excellent service, there are notable gaps in overall service delivery and responsiveness.

Additional Information
For guests with specific needs, the hotel provides a notice in rooms regarding the Qibla direction for prayer, though some suggest further improvements are needed in this area to ensure accuracy. Business travelers should be aware that the hotel is reportedly not registered under the Ministry of Tourism, Arts & Culture, which means receipts may not be claimable for income tax purposes, an important consideration for expense reporting. The hotel is managed by Puzz Hospitality, indicating a professional management structure that aims for consistent service. Guests have offered suggestions for improving the hotel's environment, such as relocating garbage bins away from the main entrance to enhance curb appeal and designating a proper smoking area with ashtrays outside the hotel for smokers, which would improve comfort for all guests. Additionally, the hotel's lounge area features a pleasant interior design, providing a comfortable space for relaxation or informal meetings.