K Hotel 14

This hotel primarily serves budget travelers and those seeking a short-term stay or layover due to its affordable pricing and convenient location near public transport and local eateries. Its signature feature is offering a very economical option in a city known for higher accommodation costs, making it a practical choice for solo travelers or those who prioritize cost savings over extensive amenities and comfort. While some guests appreciate the ease of booking and check-in, many frequently note the extremely compact room sizes and pervasive issues with cleanliness, including the presence of pests. The staff receives mixed feedback, with some guests finding them helpful and friendly, while others report unresponsiveness. Guests should manage their expectations regarding room conditions and be prepared for a basic, no-frills experience, and it is advisable to confirm room specifics upon arrival to ensure suitability for their needs.

Facilities & Amenities
The hotel offers basic Wi-Fi connectivity, though its reliability is inconsistent, with some guests reporting it did not work at all, while others found it functional. Air conditioning is present in rooms, but many reviews indicate it is often noisy, broken, or difficult to control, leading to uncomfortable temperatures. A television is typically provided, but guests frequently mention a lack of working channels. Rooms are equipped with a kettle and cups, though coffee or tea packets are not supplied. Some guests note the absence of a refrigerator in rooms. A significant point of concern for some rooms is the lack of an elevator, requiring guests to use stairs, which can be challenging for those with heavy luggage or mobility issues. The overall impression is that amenities are minimal and often not well-maintained.

Cleanliness & Room Comfort
Cleanliness is a major and frequently cited concern among guests, with many reporting dirty rooms, sticky floors, and unpleasant smells. The presence of cockroaches is a recurring issue, significantly impacting guest comfort and hygiene perceptions. Rooms are consistently described as extremely small and narrow, often feeling like a "prison cell" with minimal space for movement or luggage. The bathroom areas are particularly tiny, making showering difficult and uncomfortable for many. Bed comfort is also a common complaint, with guests mentioning old, shaking beds and thin, small blankets that are inadequate for two people. Issues with air conditioning not working properly or being excessively noisy, along with a lack of hot water for showers, further detract from the overall comfort and quality of the stay. Mold on walls and dirty linens are also noted.

Location & Accessibility
The hotel's central location is a key aspect, offering proximity to various points of interest. While some guests find it conveniently located near an MRT station, others note that the walk can be up to 15 minutes or more, which might be challenging with heavy luggage. However, it is generally well-served by bus stops nearby, providing easy access to different parts of the city. The surrounding area is described as having numerous restaurants and shops, including Muslim food options, making dining and daily necessities accessible. Some reviews mention the area is part of a red-light district, which may not be ideal for all travelers. The hotel is also noted for its proximity to a stadium. Parking is available on-site, which is a convenience for guests traveling by car.

Staff & Service
Feedback regarding the staff and service is notably mixed. Some guests commend the friendly staff and their helpful demeanor, particularly during the quick check-in process, and appreciate their willingness to provide local tips. However, a significant number of reviews express dissatisfaction, describing staff as rude, unapproachable, and unwilling to assist with issues. A recurring concern is the lack of reception presence during night hours, requiring guests to seek assistance at a neighboring hotel, which is inconvenient. Some guests also reported issues with the passport scanning policy during check-in, viewing it as an invasion of privacy. Overall, the customer service experience appears inconsistent, varying greatly depending on the individual staff encountered and the time of day.

Additional Information
This hotel is primarily a budget accommodation, and guests are advised to set their expectations accordingly. Several reviews mention unusual occurrences, such as the fire alarm ringing intermittently throughout the night without clear resolution or staff intervention, causing significant disturbance. The check-in process can sometimes involve walking to a neighboring hotel, and some guests noted a manual key system with a broken key card for room access. The hotel's environment can be unusual, with observations of laundries left in hallways and a garbage area located near the main entrance. The guest demographics are diverse, including workers staying in bunk-bed rooms, with their safety shoes sometimes left outside. Some guests also noted a pet-friendly aspect, mentioning a "friendly cat" on the premises. It's important to be aware of the hotel's no-refund policy for early departures or booking errors.