Mayflower Grande Hotel

The hotel's defining characteristic is its central location, placing guests directly amidst the vibrant activity of the city center. This makes it an ideal choice for foodies and sightseers eager to explore local markets and eateries on foot, with many attractions just a short walk away. While the hotel's prime position is consistently praised, a significant number of guests report considerable issues with staff demeanor and the overall condition of the rooms. The hotel caters well to travelers prioritizing accessibility to attractions and nightlife, though it is generally not recommended for families due to concerns about noise levels and the surrounding environment. To enhance your stay, it is highly advisable to specifically request a room in the new wing and to be prepared for potential challenges with front desk interactions, as this is a recurring theme in guest feedback.

Facilities & Amenities
Guests appreciate the provision of basic in-room amenities, including a fridge and complimentary water bottles, which add a layer of convenience to their stay. Many rooms are equipped with a bathtub alongside a separate shower, offering options for relaxation. However, feedback regarding the Wi-Fi connection is mixed, with some guests reporting it to be weak or slow, impeding internet usage. The HVAC system is frequently mentioned as being boisterous, potentially disrupting a quiet environment. There are also reports of issues with the elevator, causing inconvenience. Some guests found the placement of power switches and wall receptacles near the bed to be illogical. A notable absence for some travelers is a readily available baggage weight machine. The hotel's lobby, particularly in the new wing, is perceived as more modern and appealing compared to the older sections, which are described as dated and stuffy.

Cleanliness & Room Comfort
The condition of the rooms and overall cleanliness are significant concerns for many guests. Numerous reviews describe rooms as old, dirty, and having a persistent weird smell or musty odor, with some even reporting hairs on the floor and sticky surfaces. The toilets are frequently cited as extremely old and unclean, and some walls show water marks and mold. While some guests found their rooms to be clean, others noted rusty furniture and uncomfortable pillows. Noise is a major issue, with complaints about poor soundproofing allowing guests to hear conversations, the opening and closing of neighboring doors, and even the gushing sound of water pipes within the walls. The centralized air conditioning is often reported as fixed at a warm temperature, and some rooms have an intrusive LED light fixture near the television.

Location & Accessibility
The hotel's central location is its most consistently praised attribute, placing guests within easy walking distance of numerous attractions. It is directly opposite the Lee Garden night market, making it ideal for exploring local food stalls and shopping. Guests highlight its proximity to 7-Eleven, Kim Yong Market, Kim Yong Plaza, and various eateries and massage parlors. The area is described as lively and convenient for accessing e-hailing services and public transportation. While the location is excellent, parking is frequently mentioned as limited, though staff reportedly try their best to assist. Some guests appreciate the availability of a guarded parking lot, adding a sense of security.

Staff & Service
Feedback on staff and service is predominantly negative, particularly concerning the front desk. Many guests describe receptionists as rude, unfriendly, unhelpful, and displaying a bad attitude, often speaking in a bad tone or raising their voices. Instances of staff being disinterested or making guests feel like a burden are common. There are multiple reports of staff demanding passports as security or requiring a deposit, and some guests felt pressured for tips by bellboys and other service staff. While some positive comments mention friendly housekeeping staff and helpful doormen, the overall impression of service, especially at check-in and check-out, is poor, with some guests even reporting being treated badly or having security called on them.

Additional Information
Guests should be aware of several specific policies and unique aspects of the hotel. A recurring theme is the hotel's passport retention policy, where guests are required to leave their passport at the front desk as security, or pay a deposit if they refuse. There are reports of a no cancellation and no refund policy, which can be problematic if room conditions are unsatisfactory. The hotel operates with both an old wing and a new wing, and guests are strongly advised to specify the new wing when booking, as the old wing is significantly more dated. Noise from the corridors and surrounding nightlife is a frequent complaint, including loud music from tuk-tuks and activity from nearby massage places. Some guests also noted a lack of standard amenities like an iron or extra towels without additional charges, and a general no smoking policy that is not always enforced in common areas.