One Pacific Hotel & Serviced Apartments

This hotel is highly regarded for its strategic location directly opposite Loh Guan Lye Hospital, making it an ideal choice for medical tourists and their families seeking convenient access to healthcare facilities. Guests consistently praise the hotel's cleanliness and the spaciousness of its rooms, which are well-suited for groups or those requiring extra space. The friendly and helpful staff also contribute significantly to a positive guest experience. Additionally, the presence of a 7-Eleven and a pharmacy on the ground floor adds a layer of convenience, enhancing the overall stay. For those visiting for medical purposes, the hotel offers unparalleled proximity, allowing easy movement between appointments and comfortable rest.

Facilities & Amenities
The hotel provides a range of practical amenities that enhance guest convenience. Free Wi-Fi is available and generally considered decent, allowing guests to stay connected. Ample parking is a significant advantage, with secure underground and open car park options available. The presence of a 7-Eleven and a pharmacy directly on the ground floor is frequently highlighted as a major convenience. Rooms are equipped with a smart TV and a safe for valuables. While hair dryers are provided, some guests have reported issues. An iron is available upon request, though some reviews indicate a lack of laundry facilities or that they were temporarily closed. It is important to note that the hotel does not feature a gym or a swimming pool, which some guests missed.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, noting that rooms, bathrooms, and linens are well-maintained and free from bugs or stains. The spaciousness of the rooms is a recurring positive, with many guests appreciating the generous size of the accommodations, including two-bedroom suites. However, feedback on bed comfort is mixed; while some find the beds comfortable, a significant number of guests describe the mattresses as hard, and some noted only one pillow per person. Water pressure and quality in the bathrooms are generally good. Air conditioning performance varies, with some finding it cool and others reporting it not cold enough or having issues with moldy ducts. Noise levels can be a concern, particularly for rooms facing the main street, with reports of street noise, hall noise, and ambulance sirens.

Dining & Food Quality
Feedback regarding the hotel's dining options is quite varied. The breakfast receives mixed reviews; many guests describe it as average with limited choices, and some expressed disappointment that it is not a buffet but rather a set menu. Specific comments mention the cafe breakfast as "terrible" and not meeting expectations, though some found it tasty and appreciated the good service from the restaurant staff. The on-site restaurant or cafe is noted for serving both English and Asian food, with some guests enjoying the food quality, while others mentioned it is not halal. Room service is generally described as prompt. Some guests suggested improvements like adding more local options such as nasi lemak or porridge to the breakfast menu.

Location & Accessibility
The hotel's central location is a primary draw, especially its direct proximity to Loh Guan Lye Hospital and Island Hospital, making it exceptionally convenient for medical visits. Guests also appreciate the immediate access to a 7-Eleven and a pharmacy on the ground floor. Numerous food choices are available nearby, including local eateries like Kapitan restaurant and chicken rice stalls, as well as various street food options. While not in the absolute heart of Georgetown's main attractions, the hotel is only 2-3 km away, with Grab services being readily available and affordable for exploring the city. Ample parking is provided, offering both secure underground and open-air options. However, due to its position on a main road, some guests noted noise from traffic and ambulance sirens.

Staff & Service
The hotel staff consistently receive high praise for their friendliness and helpfulness. Guests frequently highlight the polite receptionists, attentive housekeeping, and professional security personnel who assist with luggage and door service. The check-in process is generally described as quick and seamless, though some guests experienced delays due to the hotel's strict 3 PM check-in time. Housekeeping is efficient, providing daily room cleaning, although some guests noted that amenities were not replenished if the "clean my room" tag was not displayed. Staff are also commended for assisting with specific requests, such as arranging trips or helping with SIM cards. While most interactions are positive, a few guests reported instances of staff being perceived as strict or unaccommodating regarding certain requests, such as providing extra towels or blankets.

Additional Information
Guests should be aware that the standard check-in time is 3 PM, and early check-in may not always be accommodated, sometimes leading to waits. The hotel has a strict room quota policy, and additional guests beyond the stated capacity may incur extra charges, such as for an extra bed. There is a policy regarding stained towels, where guests might be charged a cleaning fee if towels are heavily soiled. While an iron is available upon request, the hotel does not offer laundry facilities. Some guests noted that the bedding policy typically provides only one pillow per person, and extra pillows may not be available. The smart TV in the rooms can experience reception issues during heavy rain, and some guests found the soundproofing to be insufficient, allowing external noise to be heard.