Première Hotel

This hotel is highly regarded for its exceptional culinary offerings and the dedicated service provided by its staff, making it a memorable destination for many guests. Its strategic location, particularly its direct access to a major supermarket mall, is a significant draw. The hotel is an excellent fit for business travelers attending meetings and corporate events, as well as families seeking spacious accommodations and recreational facilities. It also caters well to event organizers due to its comprehensive services and adaptable venues. To enhance your stay, it is advisable to clarify parking instructions upon arrival, as the process can be confusing, and be prepared to request specific in-room amenities like hand towels if they are not immediately available.

Facilities & Amenities
Guests generally appreciate the range of facilities available, including a swimming pool and a gym. While the pool is noted as being nice and easily accessible, some guests have mentioned it can be small or lack an attendant, and a few observed issues with water cleanliness. The fitness center is described as well-equipped, though some equipment may appear dated. The hotel also offers high-speed Wi-Fi, which is largely praised, though a few guests experienced unstable connections. For corporate and social gatherings, the meeting rooms and grand ballroom are frequently highlighted as spacious, well-equipped, and conducive for various events. Some guests noted a lack of comfortable seating arrangements in the lobby area for waiting. Additionally, the televisions in rooms are often cited as being old or having poor picture quality, and some rooms are perceived to have insufficient lighting.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for the cleanliness and comfort of its rooms. Many guests found the rooms to be spacious, often featuring comfortable beds with king-size or double mattresses, ensuring a restful sleep. The bathrooms are also noted for their size, though some guests mentioned they are equipped with only basic amenities, and hand or face towels may need to be specifically requested. A recurring concern is the presence of a strong smoking smell in some rooms or bathrooms, even in non-smoking areas, which detracts from the comfort. While most rooms are quiet, some guests reported issues with air conditioning being loud, not cold enough, or even leaking. A few reviews also indicated that the furnishings and carpets appear old, with some carpets showing signs of dirt or wear.

Dining & Food Quality
The hotel's dining options consistently receive high praise, with many guests describing the food as delicious, superb, and offering great value. The breakfast spread is frequently commended for its variety and taste, though some guests noted that during busy periods, food items might not be refilled quickly enough. The restaurant and cafe areas are appreciated for their pleasant ambiance and attentive service. While the food quality for events and general dining is overwhelmingly positive, there were specific complaints regarding the Ramadan buffet, with some guests feeling it was not worth the price due to slow refills and misleading information about certain food items. A few guests also had negative experiences with the quality of room service food, and one mentioned the presence of insects in the cafe.

Location & Accessibility
The hotel boasts a highly strategic location, making it a significant advantage for guests. It is conveniently situated right next to a Lotus Supermarket mall, providing easy access to shopping and amenities. Its proximity to the LRT station and numerous eatery outlets within walking distance, including the Bukit Tinggi 1 area, is frequently highlighted. The hotel is also considered central for accessing other parts of Klang and Shah Alam. However, parking can be challenging, especially during office hours, as the common carpark is shared with adjacent office buildings, leading to full occupancy. Guests also reported confusing parking instructions and the need to pay for parking after certain hours. Access to the hotel can be difficult due to ongoing construction work nearby, resulting in messy roads and narrow alleys, and some found the pedestrian walkway to the mall less convenient.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and attentiveness. Guests frequently commend the quick check-in and check-out processes, as well as the staff's willingness to accommodate requests, such as room upgrades or extended check-out times. The housekeeping team is praised for their efficiency in maintaining clean rooms daily. The event management team, in particular, is highly lauded for their professionalism, cooperation, and ability to ensure smooth and successful functions. However, there are notable instances of negative feedback, including reports of a bellboy openly asking for tips and exhibiting unprofessional behavior. Some guests also experienced rude or inefficient service from room service staff, and there were significant complaints about the ballroom staff being unhelpful or rude, particularly concerning technical issues like microphone and spotlight malfunctions during events.

Additional Information
For guests booking online, the hotel has a convenient policy of not requiring a deposit upon arrival if payment has already been made. The hotel offers a shuttle service to a nearby mall and a larger shopping center, which is appreciated by guests without personal transportation. As a Halal restaurant, the hotel does not serve alcohol, though guests can find shops nearby that do. It is important for guests to note that certain room amenities, such as hand or face towels, may not be standard and might need to be specifically requested from the front desk. Additionally, some guests have reported persistent issues with a smoking smell in their rooms, even in designated non-smoking areas, which can impact the overall comfort of the stay.