Amari Phuket

This resort offers a memorable escape, distinguished by its stunning sea views and its unique hillside setting with a private jetty that provides breathtaking panoramas, especially at sunset. It is an ideal destination for couples seeking a romantic getaway and families looking for a comfortable and engaging vacation, thanks to its spacious accommodations and dedicated amenities. Sightseers will also find the location convenient for exploring local attractions. Guests consistently highlight the hotel's commitment to cleanliness, the comfort of its rooms, and the generally attentive service. To make the most of your stay, consider requesting a room on a higher floor for enhanced views, and be prepared for the resort's expansive layout, which often necessitates internal transport.

Facilities & Amenities
The resort provides a comprehensive range of facilities designed to enhance the guest experience. Guests appreciate the multiple swimming pools, including those with scenic views, and a well-equipped fitness center for maintaining their routines. For families, the kids club is a significant draw, offering engaging activities for younger guests. The unique private jetty is a popular spot for relaxation and enjoying the coastal scenery. While the resort's private beach is noted for its beauty, some guests find it rocky and less suitable for swimming. Internal transport via buggy service is essential due to the resort's hillside layout, though some guests report occasional long waits or chaotic queuing during peak times. Free Wi-Fi is generally available, ensuring connectivity throughout the property.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is largely positive, with many praising the spacious rooms, particularly the suites, and the comfortable beds that ensure a restful sleep. Housekeeping is consistently noted for maintaining a high standard of cleanliness. Many rooms boast beautiful ocean views from their balconies, enhancing the overall experience. However, some guests have found certain rooms to be dated or worn down, with occasional reports of small bathrooms or issues like mold and rust in older fixtures. While most rooms are quiet, some guests have experienced noise from party boats or external machinery. The presence of ants or other small insects in some rooms has also been mentioned, though these issues appear to be isolated.

Dining & Food Quality
The resort offers a diverse dining experience, with the breakfast buffet frequently receiving high praise for its variety and quality, including a wide selection of Indian, Middle Eastern, and vegetarian options. Guests appreciate the multiple restaurants on-site, such as the Italian and Rim Talay, and the various bars for drinks and relaxation. While many find the food delicious and well-prepared, some guests have expressed mixed feedback, noting that certain dishes can be underwhelming or overpriced. There have been occasional reports of slow room service or cold food delivery. The breakfast area can become crowded, and some guests have experienced rude or uncooperative staff during busy periods, impacting the overall dining atmosphere.

Location & Accessibility
The resort's location is a significant highlight, offering a peaceful retreat while remaining conveniently close to the vibrant Patong Beach area, typically within a 10-minute walk. This allows guests to easily access tourist attractions, shopping, and nightlife without being directly in the midst of the noise and crowds. The hotel is situated on a hillside, which provides stunning views but means that walking within the expansive property can be challenging due to numerous steps and steep inclines. Consequently, the internal buggy service is crucial for navigating between the lobby, rooms, and facilities. While a shuttle service to Patong is available, some guests desire more frequent options.

Staff & Service
The staff at the resort generally receive high commendation for their excellent hospitality and friendly demeanor. Many guests highlight their helpfulness and attentiveness, noting that staff members often go above and beyond to ensure a pleasant stay. The check-in and check-out processes are typically described as smooth and efficient. Specific services like housekeeping and the bell team are frequently praised for their professionalism. However, there are instances of mixed feedback, with some guests reporting encounters with rude or unprofessional staff, particularly at the front desk or during breakfast, which can detract from the overall experience.

Additional Information
Due to the resort's unique hillside topography, guests should be aware that navigating the property often requires utilizing the internal buggy service, as walking can be strenuous, especially for those with mobility issues. While efforts have been made to install ramps and railings in some areas, the extensive layout means that waiting for transport is a common occurrence. The resort is known for attracting a diverse international clientele, and while most interactions are positive, some guests have noted instances of perceived cultural insensitivity or rude behavior from other visitors. The hotel's strict cancellation policy has also been a point of concern for a few guests.