Shervinton Executive Boutique Hotel

This hotel is highly regarded for its strategic central location, making it a standout choice for guests seeking convenience in Tawau. Its proximity to various shops, restaurants, and the local market ensures easy access to necessities and dining options, appealing greatly to first-time travelers and tourists eager to explore the city on foot. Many guests also find it suitable for business travelers due to its accessibility and overall value. The hotel is noted for its generally friendly staff and the spacious rooms it offers. While some guests praise the comfortable beds and overall cleanliness, others highlight areas needing improvement, particularly concerning room maintenance and certain amenities. To enhance your stay, it is advisable to confirm your room type regarding windows and be prepared for potential challenges with parking, as it is a recurring concern among visitors.

Facilities & Amenities
The hotel provides a range of facilities to its guests, though feedback on their condition is mixed. Wi-Fi is available, but some guests report it being slow or unreliable in certain areas, while others find it acceptable. An on-site spa and wellness center is advertised, though one review noted that the sauna and steam room were not consistently open. Ironing facilities are typically provided in rooms, but some irons were found to be not hot enough or boards too small. The presence of a mini-fridge varies by room type, and while a safe is listed as an amenity, some guests were informed of an extra charge for its use. The elevator is described by some as small and slow. Air conditioning generally functions well, though a few guests found it not cold enough. Overall, while amenities are present, many are noted as being outdated or in need of maintenance.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably varied. Many guests report their rooms as spotless and comfortable, praising the spaciousness and comfortable beds. However, a significant number of reviews highlight issues such as dirty curtains, moldy smells, and general wear and tear, with some rooms described as old, dark, or dreary. Some guests found the beds uncomfortable or noted aging mattresses and hard pillows, with one severe report of bed bugs. Noise levels can be an issue for some, with mentions of street noise and car alarms due to poor soundproofing. The bathroom condition is a frequent point of contention, with many guests expressing dissatisfaction over dirty surfaces, leaking floors, broken toilet seats, and a pervasive lack of privacy due to curtains instead of doors or glass walls.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives mixed reviews. Many guests appreciate the convenience and find the breakfast variety to be good, offering sufficient Asian options and describing the food as delicious. However, a considerable number of reviews express disappointment, citing the breakfast as terrible, with instances of over-fried, burnt, or oily eggs, and food often being cold or uninspired. Some guests noted that food items were not replenished promptly, leading to limited choices, especially later in the morning. While there are signs for an on-site restaurant or lounge, some guests found them to be closed in the evenings, and a "sky lounge" was mentioned as only being open in the mornings.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. It is described as strategic, being in the heart of the city and offering walking distance access to numerous restaurants, shops, banks, and a supermarket. Its proximity to the Tawau market (UTC) and the Fajar area makes it highly convenient for exploring local attractions and finding necessities. Access to ride-sharing services like Grab and Foodpanda is also readily available from the hotel. However, parking is a significant and recurring challenge for guests. Many reviews mention limited dedicated parking spots (often only one or two), a "first come, first serve" policy, and the difficulty of finding available spaces, even at night. Street parking often requires the use of coupons, adding an extra layer of hassle for drivers.

Staff & Service
The staff and service at the hotel generally receive positive feedback. Most guests praise the friendly staff, describing them as helpful, attentive, and professional. Many appreciate the smooth check-in process and the staff's willingness to accommodate requests, such as changes to booking dates or late check-out. The overall service is often highlighted as a key reason for a pleasant stay. However, some guests reported isolated issues, including difficulties communicating due to limited English proficiency from certain staff members, and unhelpful responses regarding parking challenges. A few guests also noted inconvenience with the key card policy, where only one card was provided for multiple occupants.

Additional Information
Guests should be aware of certain hotel policies and unique features. Some rooms are designated as no window rooms, which can affect natural light and ventilation. While ironing facilities are provided in rooms, some guests found the irons to be inadequate. There were instances where guests were charged extra fees for amenities like a safe, additional drinking water, or hand towels, which were not included in the standard room provisions. One unique amenity mentioned is the availability of in-room massage services. The hotel is often described as being a bit old and in need of renovation, particularly concerning its furniture and certain fixtures, which impacts the overall guest experience.