Stella Hotel

This hotel is highly regarded for its affordability and strategic location near a major highway, offering easy access to various parts of Johor Bahru. It is particularly well-suited for budget-conscious travelers, short-trip visitors, and those with their own transportation who prioritize convenience and value. Guests frequently commend the hotel's general cleanliness and the helpfulness of its staff. However, a recurring theme is the significant issue of noise due to its proximity to the expressway. To ensure a more restful stay, it is advisable to request a room not facing the highway, and guests should be mindful of the hotel's specific deposit and additional fee policies upon check-in.

Facilities & Amenities
The hotel provides essential conveniences for guests, including an elevator for easy access to all floors. Free Wi-Fi is available, though some guests have reported it can be slow or unstable at times. A Coway water dispenser is a welcome amenity located on the ground level, offering purified water. For those needing to freshen up their clothes, an iron is available at the lobby upon request. Free parking is provided at the front of the hotel on a first-come, first-served basis, which is a significant advantage for guests traveling by car.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many appreciating the comfortable beds that ensure a restful night's sleep. However, a major concern for many is the poor soundproofing, leading to significant disturbances from highway noise and corridor sounds, which can severely impact sleep quality. Feedback on air conditioning is mixed, with some finding it weak or ineffective. Bathrooms are often described as small, lacking towel racks or shelves for toiletries, and some have noted issues with mold or unpleasant smells. Additionally, some rooms feature dark lighting and limited TV channels.

Location & Accessibility
The hotel's central location directly beside a major highway is a key advantage, providing easy access to Johor Bahru town center, Nusajaya, and attractions like Legoland and Zoo Johor. Guests appreciate the convenience of having food stalls and a convenient store located directly in front or beside the hotel. However, it is widely noted that a car is essential for staying at this hotel, as there are very few eateries or shops within comfortable walking distance. While the location offers good connectivity for drivers, the constant traffic contributes significantly to noise levels.

Staff & Service
The hotel staff consistently receives praise for being friendly and helpful, particularly the reception team. Many guests highlight their attentiveness, quick check-in process, and willingness to assist with various requests, including booking transportation. The availability of self-check-in facilities is also appreciated by some. However, a few guests have reported instances of indifferent attitudes from staff when addressing issues like room access problems or delays in providing receipts. Despite these isolated incidents, the overall sentiment regarding staff service remains largely positive.

Additional Information
A recurring point of contention for guests involves the hotel's deposit policies. Many reviews mention issues with deposit refunds, often due to accusations of smoking in rooms or other minor damages, which guests dispute. Some have also reported being charged for extra pillows or finding unsealed mineral water bottles in their rooms. Guests advise clarifying all policies regarding deposits and potential additional fees upon check-in to avoid misunderstandings. There have also been instances of slow responses when requesting receipts for claims, which can be inconvenient for business travelers.