Tonaoi Grand Hotel

This hotel is highly regarded for its spacious rooms and comfortable beds, offering a tranquil retreat slightly removed from the city's hustle. Its signature feature is providing a peaceful environment that appeals to guests seeking relaxation away from crowded tourist areas, while still maintaining convenient access to local amenities. The generous room sizes and comfortable sleeping arrangements make it an excellent choice for families and couples desiring ample space and a restful night. Business travelers will also find the well-appointed rooms conducive to productivity. To enhance your stay, guests recommend confirming the availability of the swimming pool if it's a key amenity for your visit, and be aware of the hotel's policy regarding extra towels for children, as this has been a point of contention for some.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. The swimming pool is frequently mentioned, with many guests praising its beauty and refreshing quality, making it a pleasant spot for relaxation. However, some reviews indicate that the pool has been closed for maintenance or was not well-maintained, and there were comments about the lack of towels provided at the pool area. A notable point of inconvenience for many guests is the absence of ironing facilities within the rooms, requiring them to use a shared ironing station, which some found cumbersome. On a positive note, the hotel provides ample parking space, which is consistently highlighted as a significant convenience for guests traveling by car. While a gym is not available, the other amenities contribute to a comfortable stay.

Cleanliness & Room Comfort
Guests consistently commend the spaciousness of the rooms, often describing them as very large and accommodating. The beds and pillows receive high praise for their exceptional comfort, with many guests specifically noting the variety of pillow types provided, ensuring a good night's sleep. While overall room cleanliness is generally rated positively, feedback on the bathroom cleanliness is mixed, with some guests reporting stains on surfaces or issues with toiletries not being refilled. Noise levels are generally considered low, contributing to a peaceful atmosphere, though a few guests have noted that soundproofing between rooms and the corridor could be improved, as children's voices can sometimes be heard. The hotel's policy regarding mineral water in the room is also a point of note, as some bottles are complimentary while others in the fridge are chargeable.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, garners varied opinions. Many guests describe the breakfast as an à la carte style with limited choices, rather than a buffet, which some found restrictive as refills were not always possible. While some reviewers enjoyed the taste, particularly the shrimp porridge, others expressed a desire for more variety and found the options somewhat boring or mediocre. There were also specific mentions of the lack of halal breakfast options, which was a concern for some guests. Despite these points, the morning menu is generally considered to be of good quality. The hotel does not appear to have extensive in-house dining beyond breakfast, with no significant mentions of other restaurants or room service.

Location & Accessibility
The hotel's location is frequently described as being slightly removed from the main city center, which is appreciated by guests seeking a quiet and peaceful environment away from the hustle and bustle. Despite this, it is still considered easily accessible, with many guests noting the convenience of booking Grab or tuk-tuk services for transportation to attractions. A significant advantage highlighted by numerous reviews is the hotel's close proximity to convenience stores like Mini Big C and 7-Eleven, which are within easy walking distance, providing quick access to essentials. The availability of ample parking is also a consistent positive, making it convenient for guests with their own vehicles.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness and helpfulness. Many guests highlight the accommodating nature of the receptionists and other team members, who are often described as going out of their way to assist with requests, including arranging transportation. The check-in process is typically smooth, with some guests appreciating the flexibility for early check-ins, though there have been instances where early entry incurred an additional charge. While most interactions are positive, a few guests noted that some staff members were not as fluent in English, which occasionally led to minor communication challenges. A recurring point of contention, particularly for families, is the hotel's towel policy, where rooms booked for more than two people, including children, were initially only provided with two bath towels, requiring guests to specifically request additional ones.

Additional Information
Guests should be aware that the hotel occasionally hosts events, which can lead to increased crowding in common areas like the car park and lobby, potentially causing delays during check-in. For Muslim guests, the hotel thoughtfully provides a kiblat marker in the rooms to assist with prayer direction. Some guests have noted that the lobby area can be dimly lit and, at times, may have mosquitoes. Additionally, the water heater setup in some bathrooms has been described as unconventional, occasionally requiring assistance from staff to operate correctly. It is also worth noting that while some amenities like water bottles are complimentary, other items in the room's mini-fridge are chargeable, so guests should check labels carefully.