Business Hotel Star

This hotel offers an exceptional blend of convenience and value, primarily distinguished by its direct proximity to Beppu Station and the unique benefit of complimentary access to hot springs at nearby sister hotels. Guests consistently highlight the hotel's cleanliness, the attentiveness of its staff, and its prime location as key advantages. It is an ideal choice for train travelers seeking easy transit access, budget-conscious guests looking for great value, and sightseers eager to explore the city's attractions on foot. Couples and families also find the hotel suitable, especially with the availability of more spacious Japanese-style rooms. To enhance your stay, be sure to take advantage of the free hot spring facilities at the affiliated properties, and for those sensitive to noise, consider bringing earplugs due to the hotel's close proximity to the railway.

Facilities & Amenities
Guests appreciate the range of practical facilities and amenities available, despite the hotel not having its own public bath. A significant highlight is the complimentary access to hot spring baths at three nearby sister hotels, including the popular Sea Wave, providing a relaxing traditional Japanese experience. For convenience, vending machines offering tea, coffee, and water are located on various floors, though some guests note the coffee quality is quite weak. While there is no kettle in the rooms, a microwave is available on the fourth floor for guest use. Each room is equipped with basic toiletries, a hairdryer, and a small refrigerator. Additionally, a coin laundry facility is conveniently situated in an adjacent building, offering multiple machines with automatic detergent dispensing.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness, with rooms consistently described as well-maintained and tidy. Most guests find the beds comfortable, ensuring a restful night's sleep. While some rooms, particularly Japanese-style or twin configurations, are noted for being spacious, many guests mention that the bathrooms and toilets are notably small and narrow, with some finding the shower curtains prone to sticking. Feedback on water temperature and pressure in the showers is mixed, with some experiencing instability. Noise can be a concern for light sleepers, as the hotel's proximity to the train station means train sounds are often audible, and thin walls can sometimes allow neighboring room noise to be heard. Basic in-room amenities like a refrigerator and yukata are provided, though the absence of a kettle is a common observation.

Dining & Food Quality
The hotel offers a Japanese breakfast served as a traditional set meal in its second-floor restaurant. Guests generally find the breakfast to be fresh and satisfying, often including items such as grilled fish, rice, miso soup, natto, and seaweed. While the quality is appreciated, many guests note that the menu remains the same daily, which can lead to a lack of variety for those on longer stays. Some guests also mention that the complimentary coffee available from the vending machines is quite weak. For dinner, guests often explore the numerous local restaurants near the hotel or opt for dining at the sister hotel, Sea Wave, which offers a wider selection of local specialties like chicken tempura and steamed dishes.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, being situated directly adjacent to Beppu Station. This prime position offers unparalleled convenience for guests arriving by train and provides immediate access to bus stops for exploring the wider area. Guests appreciate the free parking available behind the hotel, which is easily accessible and allows for convenient in-and-out privileges. The surrounding area is bustling with amenities, including a supermarket, numerous restaurants, and convenience stores located within the station complex. Additionally, a car rental service is conveniently located nearby, and several local attractions, such as Bamboo Leaf Onsen, are within walking distance, making it an excellent base for sightseeing.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, politeness, and attentiveness. Guests frequently commend their helpful demeanor, noting their willingness to assist with various requests, from providing detailed explanations about hotel facilities to offering assistance with taxi arrangements, even in challenging situations. The check-in process is generally described as quick and efficient, and the option for baggage storage before check-in or after check-out is a much-appreciated convenience. While most interactions are overwhelmingly positive, a few isolated comments mention specific instances of less accommodating service from one particular staff member. Overall, the staff's dedication to providing a positive guest experience is a recurring theme in reviews.

Additional Information
Guests should be aware that the hotel maintains an old-fashioned charm, including the use of traditional room keys, which adds to its unique character. While the interior has undergone renovations, the building's age is sometimes noticeable in its overall feel. The check-in time is relatively late at 4 PM, and check-out is at 10 AM, which some guests find a bit early for leisure stays. For those who smoke, there are designated smoking rooms and areas, though some guests have noted a faint cigarette odor on the third floor where these are located. The reception desk operates until midnight, meaning guests cannot freely enter or exit the hotel after this time without prior arrangement. This hotel is primarily considered a business hotel, offering essential amenities for a comfortable, short-term stay focused on value and its prime location.