C'haya Hotel

The hotel offers a comfortable and convenient stay, particularly noted for its rooftop pool that provides stunning sunset views over Kota Kinabalu. Its strategic location near the airport makes it an excellent choice for transit travelers, while its proximity to the beach and city attractions also appeals to leisure travelers, couples, and families. Guests frequently highlight the spacious and comfortable rooms, along with the overall good value for money. However, feedback on staff service is mixed, and some aspects of the hotel's facilities, such as pool hours and Wi-Fi, receive varied comments. To make the most of your stay, be mindful of the pool's operating hours and consider using ride-sharing services for convenient transportation around the area.

Facilities & Amenities
The hotel's rooftop pool is a significant draw, offering guests a refreshing experience with beautiful views, especially at sunset. While many appreciate the clean water and the opportunity to relax, some guests note that the pool can become very hot during the day due to a lack of shade and that its operating hours are often too restrictive, closing too early and opening too late. There are also mentions of the pool bar being closed or in disrepair, and a lack of staff or lifeguards at the pool area. Wi-Fi connectivity is a common point of concern, with many guests reporting it to be inconsistent, slow, and requiring frequent re-login with limited device codes. Parking is available, but guests frequently find it limited and often full.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, providing a comfortable environment for their stay. The beds are consistently praised for being very comfortable, ensuring a restful night's sleep. The showers are often described as hot and strong, contributing to a pleasant experience. However, some reviews indicate that certain rooms show signs of age, with mentions of old-looking air conditioning units, grainy or limited TV channels, and occasional issues with musky smells or dusty sheets. Some guests also reported that curtains in their rooms did not open fully, limiting natural light.

Dining & Food Quality
Feedback regarding dining options at the hotel is mixed, with a notable point being the availability of breakfast. Many guests express disappointment that breakfast is either not included in their stay or not available early enough to accommodate morning tours or flights. The hotel's internal cafe or restaurant is mentioned, but some guests found its operating hours to be limited, often closing early in the afternoon, and some felt the food choices were poor. Despite this, guests appreciate the convenience of having various restaurants and food stalls within walking distance or a short drive from the hotel.

Location & Accessibility
The hotel boasts a highly convenient location, particularly for travelers utilizing the airport, which is just a short drive away. Its proximity to Tanjung Aru beach is a major highlight, allowing guests easy access to enjoy the famous sunsets, either by a short walk or a quick drive. While not directly in the city center, the hotel is well-connected, with Grab services readily available for a quick and affordable ride to downtown attractions. Guests also appreciate being within walking distance of various shops, convenience stores, and local restaurants, providing ample options for daily needs and dining.

Staff & Service
Guest experiences with the hotel's staff and service are notably varied. Many guests commend the friendly staff, highlighting their helpfulness and attentiveness, and praising the quick check-in and overall good service. However, a significant number of reviews describe the reception staff as unfriendly, unwelcoming, or dismissive, leading to uncomfortable check-in experiences. Some guests reported issues with slow service in addressing room problems or specific requests, and there were instances where staff reportedly entered rooms despite "Do Not Disturb" signs being displayed, causing concern among guests.

Additional Information
Guests frequently encounter challenges with the hotel's Wi-Fi, describing it as inconsistent, slow, and often requiring frequent re-login with limited device codes. Parking is another common concern, with guests often finding limited space and difficulties due to the lot being full or used by non-hotel customers. Some guests were surprised by a policy of charging for extra towels, which they felt was not clearly communicated. The hotel's check-in time has reportedly shifted to 3 PM, which some guests found inconvenient. Many rooms feature a popular bay window seat, which guests appreciate for its comfort and views.