Hotel Ming Garden (Kota Kinabalu, Malaysia)

Guests are generally happy with the look and feel of the rooms and public spaces. They report that the rooms are kept clean and tidy and that they found the accommodation comfortable as well.

The members of staff who work at this hotel provide a good standard of service. Guests find them very approachable and appreciate receiving assistance with organising day trips and arranging other tourist activities.

The hotel's pool proves to be popular with guests who stay here. It's large and provides plenty of space and also features a poolside bar which sells a selection of snacks and beverages, so it's an ideal spot for the whole family to spend time.

Guests feel that this hotel doesn't offer a particularly convenient location for exploring the city. The hotel is a few miles outside the centre of Kota Kinabalu and even the nearby shopping centre Imago is across a very busy road. The hotel does provide a shuttle bus which mitigates the problem but the service times aren't always very convenient. Instead, guests sometimes opt to catch a taxi which can be a costly option.

Guests mention that this hotel is popular with tour parties from China and Korea and at time gets very busy. Check-in can sometimes be quite protracted which guests find annoying.

According to feedback, there is perhaps room for improvement concerning the food served here. Guests feel that the quality of the food isn't the best and aren't very impressed with the range of options either.