Goldenbay Hotel

The hotel offers a memorable stay, particularly highlighted by its rooftop bar and restaurant which provides stunning sea views and a perfect spot to witness the sunset. This feature makes it an excellent choice for couples seeking a romantic ambiance and sightseers looking for picturesque vistas. Guests consistently praise the spacious and clean rooms, along with the comfortable beds, ensuring a restful experience. Its strategic location near a major mall and beach areas makes it highly convenient for both business travelers and families exploring the vicinity, offering easy access to shopping and leisure. While the staff is generally friendly, some guests advise confirming room readiness upon arrival to avoid potential delays. Additionally, light sleepers might consider requesting a room away from the main road due to occasional noise from traffic or adjacent rooms.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience and relaxation. A notable feature is the rooftop pool, which is particularly popular with children, though some guests note its small and narrow design may not suit all swimmers. The hotel offers reliable Wi-Fi connectivity throughout the premises, ensuring guests can stay connected for work or leisure. For those arriving by car, secure and convenient parking is available on-site, adding to the ease of access. The rooftop bar and restaurant serves as a key amenity, offering a pleasant environment for drinks and dining with a view, making it a popular spot to unwind. While specific details on a fitness center or other recreational facilities are not widely mentioned, the available amenities contribute to a comfortable and convenient stay for many.

Cleanliness & Room Comfort
Guests frequently commend the cleanliness and spaciousness of the rooms, often highlighting the comfortable beds and soft pillows that contribute to a good night's sleep. Many rooms are well-equipped with amenities such as a TV, water heater, iron, safe lock, hair dryer, and a fridge, with family suites even including a microwave. However, feedback on room comfort is mixed regarding noise levels; some guests report issues with poor soundproofing, experiencing noise from adjacent rooms or street traffic, especially on lower floors. Additionally, some bathrooms have been noted for being small, having transparent walls that lack privacy, clogged drains, old or yellowing toilet seats, and doors that lack locks. A few guests also mentioned a lingering smell in some rooms and issues with the air conditioning being noisy or not cool enough.

Dining & Food Quality
The hotel's dining options receive varied feedback from guests. The breakfast buffet offers a wide array of dishes and choices, with many finding it satisfying, though some suggest there is room for improvement in terms of variety and quality, occasionally noting issues like cold eggs. Specific local dishes such as Nasi Lemak and Curry Mee are frequently praised for their taste. The rooftop restaurant is generally well-regarded for its delicious food and reasonable pricing, offering a pleasant dining experience with a view. However, a few guests have reported negative experiences, including tasteless food, incorrect orders, or slow service during dinner. Room service is consistently described as great and tasty, providing a convenient and enjoyable in-room dining option for guests.

Location & Accessibility
The hotel boasts a highly strategic location, making it a convenient base for exploring the area. It is situated close to key landmarks such as The Spring Mall, Tg Batu shophouses, Tg Batu Beach, and Taman Tumbina, allowing for easy access to shopping, dining, and recreational activities. Many guests appreciate its proximity to these attractions, often within walking distance or a short drive. The hotel is considered ideal for those driving, offering its own secure parking facilities. While some guests enjoy its position away from city noise, others note that rooms facing the main road can experience street noise. Although some areas immediately surrounding the hotel may lack amenities, requiring a car to find dining options, its overall accessibility and central position are significant advantages.

Staff & Service
The hotel staff generally receives positive remarks for their friendliness and helpfulness, with many guests highlighting their polite and accommodating demeanor. The check-in and check-out processes are often described as easy and efficient. Bellboys and receptionists are noted for being pleasant and assisting guests with their needs. Housekeeping is responsive, acting swiftly to address issues like clogged drains or to change bedsheets. However, there are recurring concerns regarding service efficiency, particularly with room readiness at check-in, leading to significant waiting times for some guests. Instances of staff miscommunication have also been reported, causing booking issues or unfulfilled requests, such as specific room views. Some guests also experienced issues with deposit refunds, feeling that reasons for withholding deposits were unreasonable.

Additional Information
A notable and recurring concern among guests pertains to the hotel's deposit policy. Several reviews indicate issues with deposits being withheld upon check-out, with guests feeling the reasons provided for deductions, such as alleged room dirtiness, were unjustified or even a form of "sabotage." This has led to frustration and a sense of unfairness for some. Guests are advised to thoroughly document their room's condition upon arrival and departure to avoid potential disputes. Additionally, while the hotel strives to accommodate requests like specific sea view rooms, guests should be aware that such preferences are subject to availability and may not always be guaranteed. The hotel also has a laundry service, though some guests have reported poor communication and inefficiency in this area.