Holiday Villa Hotel & Suites Kota Bharu

This hotel is a popular choice primarily due to its strategic location directly opposite the bustling Wakaf Che Yeh night market, making it an ideal base for shoppers and families looking to explore local culture and cuisine. Guests frequently highlight the friendly and helpful staff as a significant positive, contributing to a pleasant stay. While many appreciate the hotel's overall cleanliness and the comfort of its accommodations, some reviews indicate mixed experiences regarding room condition and bathroom facilities. The breakfast offerings are generally well-received, providing a good start to the day. For business travelers, the hotel offers a comfortable environment and convenient access to nearby amenities. To enhance your visit, consider taking advantage of the hotel's proximity to the night market for easy access to food and shopping, and be prepared for potential parking limitations, especially during peak hours.

Facilities & Amenities
The hotel features an indoor swimming pool which is a significant draw, particularly for families as it offers three different water levels and is noted for being cleaned nightly, providing a refreshing escape. While some guests experienced unstable Wi-Fi connectivity, the hotel generally provides internet access for guest convenience. In-room conveniences include an iron and iron board, which many guests appreciate for maintaining their attire. Although the hotel itself does not house extensive internal facilities beyond the pool, its immediate surroundings offer a variety of convenient shops within walking distance, such as 7-Eleven, Mr. DIY, Watson, Zus Coffee, and a dobi (laundry shop), ensuring guests have easy access to daily necessities and quick bites. Some guests noted issues with the elevator having an unpleasant smell, suggesting a need for improved ventilation.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Most guests found their rooms to be clean and comfortable, with some specifically mentioning spacious rooms and comfortable beds that ensured a restful sleep. However, a significant number of reviews highlighted concerns, particularly regarding the bathroom cleanliness, with descriptions of dirty toilets, smelly odors, stained tiles, and mold. The overall condition of rooms also varied, with some guests reporting old or run-down furnishings, dusty floors, stained linens, and outdated bathrooms. Issues such as air conditioning not being cold enough, being noisy, or even dripping water were also mentioned. Some rooms experienced noise from the main road or from the indoor pool area, and occasional issues with TV channels or other in-room amenities like kettles were noted.

Dining & Food Quality
The hotel's breakfast offerings generally receive positive feedback from guests, with many describing it as tasty, good, and offering a good variety of food options, including an eggs station with local favorites. Some guests particularly enjoyed the Bekwoh Buffet Lunch, finding it to be good value. Room service is available until late evening and is noted for providing tasty meals. However, during specific periods like Ramadan, some guests experienced limited buffet options that were not consistently replenished or kept warm, leading to dissatisfaction. Despite these occasional issues, the overall consensus is that the hotel provides satisfactory food quality for its dining options, with breakfast being a consistent highlight for many visitors.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, being super strategic and placing guests within walking distance of the famous Wakaf Che Yeh night market, making it incredibly convenient for shoppers and those seeking local food. Guests appreciate the easy access to numerous food stalls, restaurants, and essential shops like 7-Eleven, Watson, and Mr. DIY right outside the hotel. It is also conveniently located just a short drive, approximately five minutes, from the city center of Kota Bharu. However, parking is a significant and frequently mentioned challenge; it is often limited, especially during peak hours or for larger vehicles, and some guests noted that the available parking is uncovered or requires a fee, leading to concerns about convenience and security.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, significantly contributing to a positive guest experience. Many reviews commend the staff for their attentiveness and politeness, from the front desk to housekeeping. Guests frequently mention the fast check-in process and the staff's willingness to accommodate requests, such as quickly cleaning rooms or replacing faulty in-room items. The housekeeping staff is noted for being efficient in room cleanup. While the majority of interactions are positive, a few guests had isolated experiences with a less friendly receptionist. Overall, the dedication of the staff to providing good service is a recurring theme, making guests feel welcomed and well-cared for during their stay.

Additional Information
Many guests noted that the hotel appears old and run-down, suggesting a significant need for renovation and upgrades to its overall appearance and facilities. Specific concerns include the general condition of the building, with mentions of faded paint, minor cracks, and a need for polishing in certain areas. Furthermore, several reviews highlighted issues with the water quality and pressure, describing the water as sometimes yellowish or having a rusty taste, and the pressure as being slow. The condition of in-room amenities like towels was also frequently criticized, with descriptions of them being threadbare, old, or worn out. Some guests also reported issues with the TV channels being limited or unclear, and a lack of basic toiletries such as soap, toothbrushes, or slippers, despite them sometimes being listed as available.