Horizon Hotel

This hotel offers a memorable stay, particularly noted for its central location near Gaya Street and its impressive infinity pool that provides expansive city and distant ocean views. It is an excellent choice for sightseers and tourists eager to explore the city's markets and attractions on foot, while couples can enjoy the comfortable accommodations and scenic vistas. Families will appreciate the spacious rooms and children's pool, and business travelers benefit from the convenient location and generally quiet environment. To enhance your experience, consider requesting a room on a higher floor for superior views and be sure to explore the abundant local eateries just steps away from the hotel.

Facilities & Amenities
The hotel features a notable infinity pool and a separate children's pool, offering impressive city and distant sea views, making it a great spot to cool off and relax. While the pool area is praised for its vistas and temperature, some guests noted it can be small with limited loungers and occasionally needs better cleaning or maintenance. The gym is well-equipped and spacious, providing a good range of machines for guests. Wi-Fi is generally reliable and fast, though some experienced occasional slowness during rainy weather. A comfortable lounge area is available on the fifth floor, and guests appreciate the convenience of a convenience store located directly opposite the hotel. Parking is available, with some guests finding it easy and plentiful, while others noted it can be busy or incur a fee.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spacious, and comfortable, often highlighting the comfortable beds and high-quality linens that ensure a restful sleep. Many rooms offer fantastic views of the city or distant sea, enhancing the overall experience. While the majority of feedback on cleanliness is positive, some older rooms showed signs of wear, with mentions of dusty wooden floors or stained bedsheets, and a few noted a stuffy smell. The bathroom facilities receive mixed reviews; some are well-appointed and spacious, featuring unique or Japanese-style wooden tubs, while others found the layout impractical or the tubs in poor condition with slow water pressure. Noise levels are generally low due to good soundproofing, but some guests reported issues with a noisy air conditioning unit or occasional disturbances from other rooms.

Dining & Food Quality
The hotel's breakfast buffet is a significant highlight for many guests, offering a wide variety of choices, including local and Asian dishes, with many finding it delicious and satisfying. However, some guests noted that popular hot food items were often cold or slow to be refilled during busy periods, and the coffee from the machine received mixed reviews, often described as diluted or bitter. The hotel features two restaurants and a coffee shop, providing convenient dining options. While the food quality is generally praised, some experiences at the Asian restaurant indicated slow service due to limited staff. Overall, the breakfast offers a generous spread, but consistency in hot food temperature and coffee quality could be improved.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for guests to explore Kota Kinabalu. It is strategically positioned within easy walking distance of numerous popular attractions, including Gaya Street, the Night Market, the Filipino Market, and the waterfront. Guests appreciate the proximity to a wide array of eateries, shops, and malls, ensuring everything needed is just steps away. The hotel's position also allows for easy access to public transport and ride-sharing services for travel to and from the airport. While the area can experience traffic congestion directly in front of the hotel, its walkability to key landmarks significantly enhances the guest experience, making it an ideal base for exploring the city.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the welcoming reception and the staff's willingness to assist with various requests, contributing to a positive overall experience. The check-in and check-out processes are generally described as fast, smooth, and efficient. Housekeeping staff are often commended for their dedication and thoroughness, though a few isolated comments mentioned rooms not being cleaned sufficiently. While the majority of interactions are positive, a small number of guests reported communication challenges with some staff members regarding specific requests or information. Overall, the hotel's commitment to providing excellent customer service is a recurring theme in guest feedback.

Additional Information
Guests should be aware that while the hotel offers parking, some visitors reported that it is not always free and can incur a fee per entry, which might be a consideration for those driving. The hotel is undergoing renovations to maintain its quality, indicating a commitment to improvement. It is a popular choice, particularly among tourists from China. The hotel also provides luggage storage, a convenient service for guests arriving early or departing late. Some rooms feature white lights, which guests found made the spaces feel bright and comfortable even without air conditioning.