Atrio by Devam

The hotel primarily functions as a popular event and wedding venue, drawing many guests for ceremonies and celebrations. Its signature feature is its convenient proximity to the airport, making it a practical choice for transit travelers and those attending events. While some guests have enjoyed their stays, particularly for the vibrant atmosphere of a destination wedding, others have reported significant inconsistencies in service and room quality. The hotel is often recommended for event attendees and those seeking a quick stopover near the airport. However, it may not be ideal for solo female travelers or those expecting a quiet, traditional hotel experience due to potential noise from events. To ensure a smoother stay, guests are advised to confirm pool accessibility and inquire about any scheduled events that might impact their comfort.

Facilities & Amenities
The hotel offers a range of facilities including a swimming pool, fitness center, and spa, aiming to provide relaxation and wellness options. However, guest experiences with these amenities are notably mixed; while some found the pool clean and enjoyable, many others reported it being inaccessible due to private events or found it to be unclean and unkempt. There were also instances where advertised amenities, such as a sports room, were not available upon arrival. The property features valet parking, which is a convenience for guests. Some reviews indicate the presence of Wi-Fi, though its reliability and availability within rooms varied. Overall, the functionality and accessibility of the hotel's recreational facilities appear inconsistent, often impacted by its primary role as an event venue.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort presents a stark contrast. While some guests praised the spacious rooms and found them to be immaculately clean with comfortable beds, a significant number reported severe issues. Many reviews cited the presence of mold, unpleasant odors, stains on bed sheets and towels, and pervasive mosquitoes within the rooms. Common complaints included non-functional exhaust fans in bathrooms, leaking showers, and a lack of hot water, particularly during colder periods. Some bathrooms were described as small or having poorly designed showers that caused water to spill. Additionally, thin walls frequently led to noise disturbance from neighboring rooms or events, impacting guests' ability to rest comfortably.

Dining & Food Quality
Feedback on dining and food quality is highly varied, with experiences often depending on the context of the stay. For events, the food quality and spread were frequently praised, offering a good variety of options. However, for regular guests, the breakfast buffet often fell short of expectations, with many reporting empty serving dishes, limited choices, and slow replenishment. Some guests noted old bakery items and even dirty crockery or mosquitoes in the food. In-room dining was described as expensive, with some dishes not meeting quality expectations, and issues with availability of menu items. While some found the overall food to be delicious, the inconsistency, particularly with breakfast and in-room service, was a recurring point of dissatisfaction for many.

Location & Accessibility
The hotel's primary advantage in terms of location is its proximity to the airport, typically a 15 to 20-minute drive, making it convenient for transit travelers. However, accessibility to the hotel itself and surrounding areas is a frequent concern. Many guests reported poor road conditions leading to the property, describing them as bumpy and challenging to navigate, especially during peak traffic times. The hotel's somewhat isolated setting means that finding taxis or ride-shares can be difficult, and autorickshaws are reportedly not allowed to enter the premises, requiring guests to walk to the main gate. While valet parking is available, the overall accessibility to and from the hotel for exploring the city or accessing local transport is often cited as a significant drawback.

Staff & Service
Guest experiences with staff and service are markedly inconsistent. Many guests commended the staff for being friendly, helpful, and attentive, particularly during check-in or when assisting with luggage storage. However, a substantial number of reviews highlighted significant issues, describing staff as unprofessional, unresponsive, rude, and condescending. Common complaints included difficulties with refunds, unfulfilled promises regarding early check-in, and a general lack of customer service and empathy. There were also serious concerns raised about staff conduct, including late-night room entries and perceived safety issues for solo female travelers, leading to highly distressing experiences for some. The overall impression is that while some staff members excel, there is a notable lack of consistent training and professionalism across the team.

Additional Information
Several important details emerged from guest reviews that do not fit neatly into other categories. The hotel primarily functions as an event venue, which significantly impacts the experience of regular guests, often leading to loud music and parties extending late into the night, affecting sleep quality. Guests should be aware that the hotel has a no alcohol policy. Furthermore, many reviews noted the absence of basic in-room amenities such as irons, toothpastes, slippers, kettles, or hair dryers, which guests often had to request or found unavailable. There were also concerns about the value for money, with some guests feeling the hotel's pricing did not align with the quality of service or facilities provided. The sales team was also noted for being unresponsive to queries.