Shangri-La Eros New Delhi

The hotel offers a truly exceptional experience, with its Horizon Club Lounge standing out as a signature feature that consistently draws guests back. This exclusive lounge, praised for its panoramic views and outstanding food and beverage service, significantly enhances the stay for many. The hotel is ideal for business travelers due to its central location and professional event facilities, while couples and families appreciate the luxurious atmosphere, comfortable accommodations, and diverse dining options. Guests frequently highlight the hotel's overall elegance, the exceptional quality of its food, and the consistently attentive service provided by the staff. To maximize your experience, consider opting for access to the Horizon Club Lounge, and be aware that some wellness facilities may be undergoing renovations.

Facilities & Amenities
The Horizon Club Lounge is frequently lauded as a key differentiator, offering an elevated experience with dedicated staff and impressive food and beverage selections that make it a compelling reason for repeat visits. While the hotel provides a fitness center, spa, and pool, it is important to note that these facilities have been undergoing renovations at various times, leading to some guest disappointment regarding their availability. In such instances, the hotel has made arrangements for guests to use facilities at nearby properties, though this is not always a satisfactory alternative for everyone. The hotel also offers Wi-Fi connectivity, which is generally reported as reliable. Some guests have noted that the bar area can be small, and drinks may be expensive.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as immaculate, well-maintained, and sparkling. The rooms are generally found to be spacious, elegant, and updated, providing a comfortable retreat. Many reviews highlight the exceptional comfort of the beds and the quality of the linens, ensuring a restful night's sleep. In-room amenities such as coffee and tea making facilities, refrigerators, and safes are appreciated. The bathrooms are often noted for their spaciousness and good showers. While most guests find the rooms quiet, some have reported street noise even on higher floors, or occasional disturbances from events or neighboring guests. A few guests have mentioned that some rooms might feel a bit small compared to other luxury hotels, or that the decor could appear slightly dated.

Dining & Food Quality
The dining experience at the hotel receives widespread acclaim, particularly the breakfast buffet at Tamra restaurant. Guests consistently describe it as excellent, amazing, and offering a vast and generous spread with a wide variety of global cuisines, including Indian, Chinese, and Continental options, often featuring live food stations. The hotel's other restaurants, such as Shang Palace (Chinese), Grappa, and Sorrento (Italian), are also highly rated for their delicious food and refined atmosphere, with Sorrento specifically praised for its authentic Italian flavors. Room service is noted for being excellent and prompt. While the overall food quality is celebrated as a culinary delight, some guests have found the prices for certain items and drinks to be on the higher side.

Location & Accessibility
The hotel boasts an excellent and central location in New Delhi, making it highly convenient for both business and leisure travelers. It is situated close to major landmarks and attractions, including India Gate, Janpath, and Connaught Place, which are often within walking distance or a short drive. Its proximity to the metro station (Patel Chowk) also provides easy access to other parts of the city. While the hotel's immediate surroundings are busy, guests appreciate the sense of an oasis within the property. Parking facilities are available, and the hotel is well-connected for transfers, though some guests note that the area is not particularly walkable for casual strolls.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for their professionalism, attentive service, and genuine friendliness. Guests frequently highlight their helpfulness, kindness, and willingness to go above and beyond to ensure a pleasant stay. The check-in process is generally described as smooth and efficient, contributing to a positive first impression. Specific teams such as housekeeping, concierge, valet service, reception staff, and lounge staff are frequently commended for their exceptional care and efficiency. Many guests report feeling valued and well-cared for, with staff members often anticipating needs and providing personalized assistance, which significantly enhances the overall guest experience.

Additional Information
The hotel is a highly popular event venue, frequently hosting weddings, business meetings, and large corporate functions in its ballrooms and meeting spaces. Guests often comment on the sophisticated and luxurious ambiance throughout the property, from the elegant lobby with its calming aroma and floral displays to the well-appointed common areas. The hotel's overall atmosphere is described as a serene and positive oasis amidst the city's bustle. While some guests appreciate the benefits offered through rewards programs, these are not detailed extensively in reviews. The hotel's commitment to providing a grand and memorable experience for various types of gatherings is a recurring theme.