Country Inn & Suites by Radisson, Gurugram Sector 12

The hotel is widely recognized for its exceptional staff hospitality and delicious food, creating a welcoming atmosphere that many guests describe as a "home away from home." Its commitment to service excellence, particularly from the front office, food and beverage, and housekeeping teams, stands out as a signature feature. This makes the hotel an excellent fit for business travelers seeking a comfortable and efficient stay, as well as families who appreciate attentive service and accommodating staff. While the location receives mixed feedback, the hotel's internal environment and service quality consistently impress. To enhance your experience, it is advisable to confirm Wi-Fi stability upon arrival if connectivity is crucial for your stay, and to inquire about laundry service costs upfront due to reported high charges.

Facilities & Amenities
The hotel offers a swimming pool, though guest feedback on it is mixed; some describe it as small and not always well-maintained, while others find it adequate. The Wi-Fi connectivity is a significant point of concern for many guests, with frequent reports of constant issues, unreliability, or complete non-functionality, which can be a major inconvenience, especially for international travelers. The fitness center has also received varied comments, with some noting it was under renovation or equipped with older machines. Additionally, the air conditioning in rooms sometimes proves inconsistent, with guests reporting it barely cools or switches off unexpectedly. Some guests also experienced issues with the elevator malfunctioning, and the laundry service is noted for being considerably expensive.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. While many guests praise the rooms as spotless, clean, and hygienic, others report issues with rooms not being properly cleaned, particularly the bathroom, citing concerns like inadequate drainage and general lack of tidiness. Some rooms are described as spacious and equipped with comfortable beds, ensuring a restful stay. However, some guests noted that the decor felt old or worn, and basic in-room amenities like the television, kettle, and hair dryer were sometimes found to be subpar or malfunctioning. Noise levels can be an issue, with reports of disturbance from ongoing construction or hotel events like weddings, though some guests found their rooms to be quiet.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives widespread praise for its delicious and authentic taste, with many guests highlighting the variety and quality of the spread. Live cooking stations for items like omelets and pancakes are frequently appreciated. While most feedback on overall food quality is positive, some guests found the buffet options to be limited or repetitive, and a few noted issues with specific dishes being too salty or the tea/coffee quality being poor. The restaurant and bar areas are generally well-regarded for their ambiance and offerings. However, some guests reported slow room service when ordering food or requesting basic items like cutlery.

Location & Accessibility
The hotel's location garners mixed reviews; while some guests find it accessible to nearby places and convenient for the airport or railway station, many describe the immediate surrounding area as not very walkable or welcoming, and sometimes feeling unsafe to venture out. Guests often rely on cabs for transportation, which are generally easy to arrange. Despite concerns about the external environment, the hotel maintains a sense of security with on-site security personnel who are helpful in arranging transport. Some guests noted the location is a bit interior or off the main city area, making it less ideal for those wishing to explore on foot.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, being described as friendly, polite, helpful, and attentive across all departments. The front office team is frequently commended for their quick check-in and smooth check-out processes, often accommodating requests like late check-out. Housekeeping services are highlighted as excellent, with staff being thorough, punctual, and maintaining rooms impeccably. The food and beverage team, including chefs and restaurant staff, are praised for their care, politeness, and efficiency in serving guests. Overall, the hotel's commitment to providing excellent customer service is a recurring theme, making guests feel valued and well-cared for throughout their stay.

Additional Information
Guests should be aware that there have been reports of ongoing construction and event noise, such as weddings, which can occasionally impact the tranquility of the stay. The hotel has shown flexibility with late check-out requests, which is appreciated by many travelers. There is an indoor bar available for guests. However, some guests have reported highly negative experiences with banquet services for events, citing issues with food replenishment and service quality during functions. The presence of on-site security is noted, though some guests had unusual interactions with external security personnel.