Crowne Plaza Dhaka Gulshan By Ihg

The hotel is highly regarded for its exceptional hospitality and the genuine kindness of its staff, creating a truly memorable experience for guests. Its signature feature is the rooftop area, boasting a swimming pool and restaurants that offer breathtaking panoramic views of the city. This makes it an ideal choice for a diverse range of travelers, including business travelers seeking convenience, sightseers wanting easy access to local attractions, families looking for comfortable and spacious accommodations, and couples desiring a romantic getaway. Guests consistently praise the hotel's immaculate cleanliness and the attentive service provided by every team member. To enhance your stay, consider requesting a room on a higher floor to fully appreciate the stunning vistas, and be aware that while the hotel offers a tranquil escape, the surrounding city can be quite noisy.

Facilities & Amenities
Guests appreciate the well-maintained swimming pool located on the rooftop, often described as an infinity pool with stunning city views, and noted for being heated and clean, though some found it a little small for a city business hotel. The gym is well-equipped with sufficient equipment for most visitors. The hotel also features a convenient Deli café in the lobby, providing quick access to snacks and beverages. Guests benefit from free Wi-Fi throughout their stay, ensuring connectivity. While most rooms are well-appointed, some guests noted the absence of a small sofa set or tea table in their rooms, which would enhance the comfort for enjoying coffee or the view. Additionally, there were isolated reports of issues with hair dryers and refrigerators in rooms, and some found the room lighting to be dim. The hotel also offers dedicated smoking floors for guests who prefer them.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its immaculate cleanliness and the overall comfort of its rooms. The accommodations are described as spacious, stylish, and well-maintained, ensuring a pleasant stay. The beds are frequently praised for being comfortable, with crisp pillows contributing to a wonderful sleeping experience. Bathrooms are generally noted as large and clean, though a few guests reported minor issues such as live bugs or the need for improvement in the walking shower floor. A recurring theme is the presence of city views from many rooms, enhancing the ambiance. However, feedback on noise levels is mixed; while some guests found their rooms quiet and peaceful, many noted constant street noise and honking from outside, even on higher floors, which could be a disturbance, particularly during early morning hours.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the breakfast buffet, which is consistently described as great, offering a wide variety of high-quality options, including both European and Asian cuisine, with live stations. Many guests consider it a culinary festival and among the best in the city. The dinner buffet is also highly praised for its deliciousness and extensive range, featuring seafood, lamb chops, South Asian dishes, and an array of desserts. The restaurants, including The Beast on the 26th floor and Flair on the 24th floor, are noted for their amazing views and high standard of food quality. While the food quality is generally excellent, some guests found the vegetarian options to be limited. Room service is typically described as very fast and prompt, though a few guests felt it could be improved.

Location & Accessibility
The hotel boasts a highly advantageous central location in Gulshan, placing guests directly in the heart of Dhaka's shopping hub and close to numerous commercial offices and embassies. This makes it exceptionally convenient for both business trips and leisure, with easy access to various attractions and points of interest for food and tourism. The hotel's proximity to the airport also adds to its appeal, ensuring a relatively short travel time upon arrival and departure. While the immediate surrounding area is characterized by a busy junction and can be crowded, many guests found the hotel's position ideal for navigating the city. The availability of a dedicated transport system further enhances accessibility for exploring different parts of Dhaka.

Staff & Service
The staff and service at the hotel are consistently highlighted as truly exceptional, with guests frequently describing them as friendly, welcoming, kind, helpful, and attentive. The check-in and check-out processes are noted for being smooth and efficient. Guests particularly appreciate the personalized service, with many staff members remembering guest preferences and even names, creating a warm and familiar atmosphere. The housekeeping team is commended for their efficiency and for keeping rooms spotless and well-stocked. While the vast majority of feedback is overwhelmingly positive, a few guests mentioned instances where staff, despite their good intentions, were perceived as overzealous in their attentiveness, occasionally checking in too frequently. Overall, the staff's professionalism and dedication to guest satisfaction are a defining feature of the hotel experience.

Additional Information
Guests should be aware that while the hotel offers a serene environment, there have been occasional reports of construction work occurring at night, which might cause some disturbance. For those seeking unique amenities, the hotel features a thoughtful glass roof above the entrance, providing protection during inclement weather. Loyal guests who are members of the IHG program often receive rewards program benefits, including personalized welcome notes and other perks, enhancing their stay. The hotel also offers the convenience of early check-in for arriving guests, and a refreshing welcome drink is provided upon arrival, contributing to a pleasant first impression.