Renaissance Dhaka Gulshan Hotel

The Renaissance Dhaka Gulshan Hotel is celebrated for its exceptional staff service and modern, elegant design, creating a luxurious and welcoming atmosphere. Its signature feature, the rooftop pool on the 19th floor, provides stunning city views, though some guests note the water can be cold. The hotel is an excellent fit for business travelers due to its central location and quiet rooms, while tourists appreciate its accessibility for exploring Dhaka. For long-term guests, it often feels like a second home, and families find it comfortable for various occasions. Guests consistently highlight the hotel's cleanliness and the high quality of its diverse dining options. To enhance your stay, consider requesting a room on a higher floor for better views and be prepared for the pool's temperature, which is not always controlled.

Facilities & Amenities
The hotel offers a range of well-regarded facilities designed to enhance guest comfort and convenience. The rooftop pool on the 19th floor is a prominent feature, providing impressive city views, though several guests noted the water is often cold as it is not temperature-controlled, which can make swimming less appealing. For those seeking to maintain their fitness routine, the fitness center is described as top-notch, clean, and well-maintained, offering a good space for workouts. Guests can also indulge in the hotel's spa facilities, which are available for a relaxing experience. The Club Lounge provides excellent service and food options during evening hours, though some guests found the availability of food outside these times to be limited, with no breakfast options provided there. Additionally, the hotel provides free Wi-Fi throughout, and its meeting facilities are well-suited for business gatherings, making it a practical choice for corporate events. A sun terrace is also available for guests to enjoy the outdoors.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless and well-maintained. The rooms themselves are noted for being spacious, beautifully designed, and featuring elegant modern aesthetics, providing a comfortable stay. The beds are highlighted as very comfortable, ensuring a restful night's sleep. In-room amenities include robes, slippers, coffee and tea facilities, daily bottled water, and a mini-fridge, with some guests also receiving a welcome fruit plate. While rooms are generally quiet, offering a peaceful retreat from the city's hustle, some guests on lower floors or near the pool area noted occasional street noise. A few isolated incidents mentioned a shower enclosure leak in one bathroom and some towels with marks or stains. Additionally, some guests reported the presence of mosquitoes in their rooms, even on higher floors.

Dining & Food Quality
The hotel's dining experience receives considerable attention, with many guests praising the food quality and variety. The breakfast buffet is consistently described as plentiful, varied, and delicious, offering a wide selection of local and international cuisine, including freshly prepared eggs and pancakes. However, a few guests found the breakfast to be less impressive or even "awful." The hotel features five different restaurants, with Bahar being a popular choice for its extensive buffet, live cooking stations, and diverse offerings of kebabs, main courses, and decadent desserts. The Gulshan Baking Company provides a more casual option for coffee, teas, and baked goods. SEAR, located on the 18th floor, offers fusion cuisine with city views, though feedback on its food quality is mixed. While room service is available, some guests found it to be quite expensive. Some noted congestion in the tea and coffee areas during busy periods and slow food refills during lunch.

Location & Accessibility
The hotel boasts a central location in the Gulshan area, making it highly convenient for both business and leisure travelers. Guests appreciate its position in the heart of the city, providing easy access to various areas. The hotel is perceived as very safe, with visible security staff conducting checks on cars and people entering the premises. However, the parking area and drop-off/pickup zone are frequently mentioned as needing improvement, with the drive-in being inconvenient due to a single lane. While the rooms are generally quiet, the surrounding street noise can be noticeable, particularly around the pool area. Some guests found good dining options within walking distance, though exploring the immediate local area on foot required a sense of adventure, and some foreigners felt uncomfortable walking outside the hotel. Access to the airport can vary significantly, taking 30 minutes via the toll highway but much longer on usual roads.

Staff & Service
The staff at the hotel consistently receives high praise, being described as exceptionally welcoming, professional, and genuinely helpful. Many guests felt like VIPs, highlighting the team's attentiveness and willingness to go above and beyond to ensure a comfortable stay. The check-in process is generally noted as quick and seamless, contributing to a positive first impression. Housekeeping is commended for keeping rooms spotless, and the overall service is frequently called impeccable and excellent. Guests appreciate that staff members are courteous and often greet them with a smile. Most guests found that everyone spoke perfect English, facilitating smooth communication. While the vast majority of feedback is overwhelmingly positive, a few isolated comments mentioned instances of staff being perceived as rude, lacking hospitality, or being overly intrusive at times, though these were rare exceptions to the generally outstanding service.

Additional Information
For guests with Marriott Bonvoy membership, the hotel offers appreciated rewards program benefits, including potential room upgrades. It is important for guests to be aware that items consumed from the mini-fridge in the room are subject to additional charges. The swimming pool has specific operating hours, closing at 7 PM, which some guests found to be too early, wishing for longer access. The hotel maintains a strict no-smoking policy within rooms, requiring guests to use a designated area on the 19th floor for smoking. Furthermore, the hotel does not have a dedicated business center, which can pose an inconvenience for guests needing to print documents, such as boarding passes, or requiring a quiet space for a short call, as meeting rooms are charged for even brief use. During the holiday season, the hotel is noted for its beautiful Christmas decorations and carol performances, enhancing the festive atmosphere.