Hotel Decentraland Kuala Terengganu

The hotel's strategic location in the heart of the city, directly opposite a vibrant night market and within walking distance of Chinatown and Pasar Payang, stands out as its most memorable feature. This makes it an ideal choice for sightseers and backpackers looking to immerse themselves in the local culture and culinary scene. While many guests appreciate the hotel's cleanliness and comfortable rooms, feedback on staff service is notably mixed, with some praising helpfulness and others reporting significant issues. The absence of a lift is a recurring concern, making it less suitable for senior travelers or families with heavy luggage. For a more comfortable stay, guests should be prepared for potential noise from neighboring rooms due to poor sound insulation and consider bringing their own toiletries as these are not consistently provided.

Facilities & Amenities
The hotel offers basic amenities, with a notable absence of a lift, which is a significant inconvenience for guests with heavy luggage or those with mobility challenges, particularly as the hotel spans multiple floors. While some rooms lack windows, others provide a pleasant rooftop area with seating, offering a relaxing space and good views. Guests appreciate the availability of water dispensers on alternate floors and in the lobby for refilling bottles, as mineral water is not provided in rooms. However, there is no kettle for hot water. Free Wi-Fi is available and generally reported as fast. The air conditioning is consistently praised for being cold and effective, complemented by ceiling fans in rooms to prevent stuffiness. Some guests noted issues with TV signal or functionality, requiring resets. The hotel does not provide toiletries like toothbrushes or body wash, and only one access card per room is given, which can be inconvenient for multiple occupants.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, with many praising the comfortable beds and fresh linen. However, the room size is frequently described as small and cramped, often lacking sufficient space for luggage or movement, especially for more than one person. A common complaint is the absence of windows in many rooms, contributing to a confined feeling. While some bathrooms are noted as clean, others have been described as dirty, rusty, or stained, with one report of a slippery floor. Specific issues mentioned include peeling wallpaper, a broken room lock, and a leaking pipe. A significant concern raised by some guests is the presence of cigarette smoke entering rooms, possibly through the air conditioning system. Noise insulation is a recurring issue, with guests reporting being able to hear conversations, alarms, and even bathroom sounds from adjacent rooms. Additionally, some guests found pillows to be smelly or dusty, and noted the lack of a mirror in the main room.

Dining & Food Quality
The hotel does not appear to offer its own breakfast service, but its prime location ensures guests have abundant dining options right at their doorstep. Many reviews highlight the convenience of having a vibrant night market directly opposite the hotel, offering a wide array of food stalls and local delicacies. Additionally, numerous cafes and restaurants are within easy walking distance, particularly in the nearby Chinatown area. This accessibility to diverse local food is a significant advantage, allowing guests to explore various culinary experiences throughout their stay. While most guests appreciate the variety and proximity of these external dining choices, one review noted a limited number of halal restaurants in the immediate vicinity, which might be a consideration for some travelers. Overall, the hotel's surroundings compensate for the lack of in-house dining facilities by providing a rich and convenient food scene.

Location & Accessibility
The hotel boasts an exceptionally strategic location, placing guests directly in the heart of the city's attractions. It is situated opposite a bustling night market and the river, with Chinatown and Pasar Payang just a short walk away, making it ideal for exploring local culture and shopping. Guests appreciate the easy access to numerous eateries and tourist spots. However, a significant drawback is the lack of a lift, which makes navigating the multi-story building challenging, especially for guests with heavy luggage, seniors, or those with mobility issues. Parking is available but is paid and can be problematic during peak hours or events, with guests risking parking summons if tickets are not displayed. There is also no dedicated parking for motorcycles. Despite these accessibility challenges, the hotel's central position remains a major draw for visitors keen on experiencing the city on foot.

Staff & Service
Feedback regarding the staff and service is highly polarized. Many guests reported extremely rude and unhelpful interactions, particularly with the owner/manager and during late-night check-ins, citing instances of being refused entry or assistance. Some described the check-in process as problematic, with rooms being given away or unexpected extra charges applied for children or late check-out. There were also complaints about staff being uncooperative or not knowing answers to questions. Conversely, a notable number of guests praised specific staff members for being friendly, helpful, and accommodating, with one even mentioning a staff member lending a scooter. The hotel operates with a self check-in system after certain hours, which some introverted guests appreciated, but this also contributed to the issues faced by others when no staff were physically present. Overall, while some experienced positive interactions, the recurring theme of poor customer service from key personnel is a significant concern.

Additional Information
The hotel operates with a self check-in system during late hours, where guests access their rooms remotely, which can be convenient for some but problematic for others if issues arise, as there is no 24/7 reception available from 10 pm to 8 am. Guests should be aware of the hotel's early check-out time, which is often 11 am or even 8 am, differing from the standard 12 pm found in many other establishments. There have been instances of extra charges for additional guests, such as children, or for minor stains on towels and bedsheets upon check-out, with the hotel reportedly conducting thorough checks. A unique feature is the availability of a smoking-friendly space upstairs and on the balcony. It's important to note that only one access card is provided per room, which can be inconvenient for multiple occupants. The hotel is generally considered more suitable for solo travelers or backpackers seeking a short stay rather than families or seniors due to its basic facilities and lack of a lift.