Rimba Hotel

The hotel is widely recognized for its strategic location, offering convenient access to the airport and a variety of local shops and eateries. Its commitment to cleanliness and the consistently friendly staff are frequently highlighted as key strengths, making it a memorable and appealing choice for many. This hotel is particularly well-suited for budget travelers, short-stay guests, and business travelers seeking efficiency and value. Football fans attending matches at the nearby Sultan Mizan Stadium will find its proximity highly advantageous. While the rooms are generally compact, the hotel provides a comfortable and well-maintained base for exploring the area. To ensure the best experience, guests sensitive to noise or seeking natural light should consider requesting a room with a window, as some rooms do not have them.

Facilities & Amenities
The hotel provides essential facilities to enhance guest convenience. A lift is available, which guests appreciate, especially in a budget hotel setting. While Wi-Fi is generally reported as fast and reliable, some guests noted issues with TV channels, finding them limited or difficult to navigate. For those needing to press clothes, ironing facilities are available, though some guests found their location on a specific floor inconvenient. A surau (prayer room) is provided, but a few reviews mentioned it could be cleaner or better ventilated. Most rooms do not include a mini-fridge or a telephone, which some guests missed. Basic toiletries are provided, though items like toothbrushes and toothpaste are often not included, prompting guests to purchase them nearby. Some guests also noted a lingering smell in the hallways, attributed to shoes left outside rooms.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, with rooms and bathrooms frequently described as spotless and well-maintained. The comfortable beds and clean linen contribute to a restful stay, complemented by effective and cold air conditioning. However, the room size is a recurring theme, with many guests finding them quite compact, sometimes making movement difficult or limiting prayer space. Some rooms lack a window, which can affect natural light and ventilation, and a few guests reported smoke smell issues, particularly in windowless rooms, suggesting smoke from other areas. Noise levels from the nearby main road were occasionally mentioned, especially at night. The bathroom design is noted for its efficiency, though the lack of a separate shower screen often results in a wet floor after use, and some guests wished for more comprehensive toiletries or a floor mat. Additionally, the absence of a wardrobe in some rooms was noted.

Location & Accessibility
The hotel boasts a highly strategic location, making it a convenient base for various activities. It is notably close to Kuala Terengganu Airport, typically a 15-minute drive, and within easy reach of the Sultan Mizan Stadium, appealing to sports enthusiasts. Guests appreciate its proximity to numerous shops and restaurants, including popular spots like Nasken Coffee and Secret Recipe, often located just below or adjacent to the hotel. Essential amenities like Mydin and Watsons are also nearby, adding to the convenience. While the hotel is situated on a main road, providing easy access, some guests noted that reaching the city center via public transport can be challenging without a private vehicle. Parking is generally considered ample and easy to find, especially during non-peak hours, with many guests reporting free on-street options available in the surrounding shop-lot area.

Staff & Service
The hotel consistently receives high praise for its friendly staff, who are frequently described as welcoming, polite, and exceptionally helpful. Guests appreciate their attentive service, with many highlighting instances where staff went above and beyond, such as providing specific information about local policies for foreign guests or offering local advice on the area. The check-in process is generally smooth, though a few guests reported minor delays, particularly during late-night arrivals or peak times, suggesting room for improvement in efficiency. Staff are also noted for their proactive communication, including providing a checkout reminder call, which guests find a thoughtful touch. Overall, the team's positive attitude and willingness to assist significantly contribute to a pleasant and comfortable stay for most visitors.

Additional Information
Guests have highlighted a few additional points to consider for a more informed stay. A unique foreigner visa policy was noted by some, where a typical tourism tax might be waived for those with a working visa, a detail appreciated by relevant travelers. A significant point of feedback concerns bathroom privacy, as the frosted glass doors may not offer complete visual obstruction, which some guests found uncomfortable, especially when sharing rooms with family or friends. The absence of floor mats in the bathrooms often leads to wet floors, and the limited provision of toiletries, such as toothbrushes and toothpaste, means guests should bring their own. While generally clean, some guests experienced inconsistent housekeeping service, including bedsheet changes or water replenishment during multi-night stays. The TV remote functionality was also mentioned as being less user-friendly, making channel selection difficult. Despite the general satisfaction, some guests felt the value for money was not always commensurate with the compact room size.