ENE Inn

The hotel's central location is its most notable feature, making it a highly convenient base for exploring the city. Its proximity to key attractions and local eateries makes it ideal for budget travelers, backpackers, and those seeking a short stay who prioritize accessibility over extensive amenities. Guests consistently highlight the hotel's age and basic nature, often describing it as an older, no-frills establishment. While the location receives widespread praise, the cleanliness and comfort of the beds are recurring concerns, with many reviews noting significant issues in these areas. Service quality receives mixed reviews, often depending on the staff member encountered. To enhance your stay, it is advisable to bring your own toiletries and towels, and to manage expectations regarding room conditions and available amenities.

Facilities & Amenities
Guests frequently note the absence of an elevator, requiring them to use stairs, which can be challenging for some, especially with luggage. A significant advantage is the availability of private parking with ample space, making it convenient for those traveling by car. Feedback on Wi-Fi is mixed; while some guests report its absence, others indicate it is available upon request, though potentially unreliable. Rooms generally lack a kettle for hot water, with some guests mentioning it might be available in the lobby. Water pressure and temperature can be inconsistent, with reports of slow water flow and old water heaters. Air conditioning units are often described as old, yet many guests find them effective in cooling the room, though some can be noisy. The television typically offers limited channels, often including only a few local and foreign language options. Basic toiletries like soap and shampoo are frequently not provided, or are of very low quality.

Cleanliness & Room Comfort
A predominant theme in guest feedback concerns the cleanliness and overall condition of the rooms. Many reviews describe rooms as dirty, with pervasive mold and unpleasant smells, including mustiness, cigarette odor, and general staleness. Guests frequently report finding dust, cobwebs, and even insects within their accommodations. The beds are consistently described as hard, with many comparing them to sleeping on the floor or a wooden board, significantly impacting sleep quality. Towels are a major point of contention, often noted as old, worn-out, thin, smelly, or even having holes, and sometimes not provided at all. Room size is often perceived as small, with limited space, particularly for activities like prayer. Bathrooms are frequently cited for their poor state, with issues such as dirty toilets, deteriorating ceilings, broken doors, old fixtures, and unclean surfaces. Some rooms also experience noise from adjacent areas or other guests.

Location & Accessibility
The hotel's central location is overwhelmingly praised by guests, making it its most significant advantage. It is conveniently situated in the heart of the city, offering easy access to numerous popular attractions. Guests appreciate being within walking distance of key landmarks such as Pasar Siti Khadijah, Masjid Muhammadi, and the Chinatown area, which provides a wide array of food options. The hotel's proximity to various restaurants and cafes is also a frequently highlighted benefit. For those relying on public transport, the location is favorable, with easy access to Grab services. Furthermore, the hotel provides ample parking space, which is a significant convenience for guests traveling with their own vehicles. While some reviews mention the hotel's proximity to a graveyard or being on a dark road, the overall sentiment regarding accessibility and convenience remains highly positive.

Staff & Service
Feedback on the staff and service is notably mixed, often depending on the individual encountered. Many guests report negative experiences with male staff members, describing them as rude, grumpy, unfriendly, or unhelpful, with some instances of poor communication or even aggressive behavior. Conversely, female staff members, particularly the auntie receptionist, consistently receive high praise for being friendly, warm, helpful, and accommodating. Issues with the check-in process are sometimes mentioned, including delays or rooms not being prepared on time. Some guests also experienced difficulties with specific requests, such as changing dirty bed sheets, which were reportedly not addressed. Despite these inconsistencies, the positive interactions with certain staff members are frequently highlighted as a redeeming quality, contributing to a more pleasant stay for some.

Additional Information
Guests should be aware that this is an older, budget-friendly hotel that may not offer the modern amenities found in newer establishments. A recurring point of concern is the lack of basic in-room provisions, such as mineral water, kettles, and toiletries, which often incur extra charges if requested. Some guests have noted that the hotel does not provide a dedicated prayer space or kiblat guidance, which can be an inconvenience for Muslim travelers. There are also reports of smoking occurring in public areas or in rooms with open doors, leading to unpleasant odors. While the hotel offers private parking, some guests have expressed concerns about its security. Overall, the hotel is best suited for those seeking a very economical stay and are prepared for a no-frills experience with minimal amenities.