Holiday Inn Express New Delhi Intl Airport T3 By Ihg

This hotel offers an unparalleled level of convenience for travelers, primarily due to its in-terminal location within Terminal 3, making it an ideal choice for transit passengers with long layovers or early morning flights. Its signature feature is the ability to provide a comfortable rest without leaving the airport, a significant advantage for those seeking to avoid external travel hassles. The hotel is particularly well-suited for solo travelers and business travelers who prioritize proximity and efficiency. While guests consistently praise the comfortable accommodations and the dedicated service provided by the staff, the process of accessing the hotel can be notably complex due to stringent airport security measures. To ensure a smoother experience, it is highly recommended to print all boarding passes and flight confirmations in advance, and to contact the hotel upon arrival for an escort, as strict 24-hour flight departure rules and specific terminal wing requirements apply.

Facilities & Amenities
The hotel provides functional facilities designed to cater to the needs of transit guests. A gym is available, though some guests describe it as basic or limited, primarily offering cardio equipment. Wi-Fi connectivity receives mixed feedback; while some guests find it reliable for work and communication, many report it as slow, intermittent, or difficult to connect to, especially in rooms further from the lobby. The hotel also offers spa services, though reviews for these are varied, with some guests expressing dissatisfaction with the quality of massages, citing poor technique and even hair loss. Despite these points, the presence of these amenities is generally appreciated for offering options for relaxation and staying connected during a layover.

Cleanliness & Room Comfort
Guest feedback on room comfort is largely positive, with many highlighting the comfortable beds and soft linens that ensure a restful sleep. Rooms are generally described as clean and functional, with some guests noting them as spacious and tastefully decorated. However, there are mixed reports regarding overall room condition; some reviews mention average cleanliness, including spots on sheets, mold in showers, or signs of wear such as old furniture, torn bedsheets, and non-working electrical sockets. Many rooms lack a window, which some guests find claustrophobic, while others appreciate the darkness for sleep. Hot water availability is inconsistent, with some reporting excellent showers and others experiencing issues. Noise levels from the corridor can be a concern for light sleepers, despite the rooms being generally quiet from terminal sounds.

Dining & Food Quality
The hotel features a restaurant that operates 24/7, offering convenience for guests with varying schedules. Breakfast generally receives positive comments for its variety and quality, including fresh options like eggs and Indian bread, with an early start time appreciated by those with early flights. However, some guests find the breakfast selection basic or note issues with specific items. The overall food quality from the restaurant and room service is mixed; while some praise dishes like biryani, chicken burgers, and paneer, others describe the food as overpriced, of poor quality (e.g., pizza), or having limited, overly spicy options. The restaurant’s ambiance, with views overlooking the runway, is often highlighted as a positive aspect.

Location & Accessibility
The hotel's central location directly within Terminal 3 is its primary advantage for transit passengers. However, accessibility is consistently described as a significant challenge. Guests frequently report a complex, lengthy, and often frustrating process to reach the hotel, requiring an escort service from staff through multiple security checks and passport/boarding pass verifications. Strict rules, such as the 24-hour flight rule (requiring an onward flight from T3 within 24 hours), and specific wing requirements (domestic vs. international), often lead to confusion and delays, with some guests being denied entry or experiencing long waits. Despite these difficulties, the dedicated staff are widely praised for their efforts to guide guests through the intricate airport procedures.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional helpfulness, friendliness, and attentive service. Many guests highlight the staff's professionalism and willingness to go above and beyond, particularly in guiding them through the complex airport access and security protocols. The escort service provided by staff from the terminal to the hotel is frequently commended for reducing stress and navigating the intricate pathways. While the check-in process itself is often described as lengthy and bureaucratic due to airport regulations, the staff's efforts to streamline it and assist with luggage are greatly appreciated. Overall, the team's commitment to providing excellent service is a recurring theme, contributing significantly to a positive guest experience despite operational challenges.

Additional Information
Guests should be aware of several strict policies that govern stays at this hotel. A critical 24-hour flight rule dictates that guests must have an onward flight departing from Terminal 3 within 24 hours of their arrival to be eligible to stay, a condition that has led to significant issues and denied entries for some travelers. Furthermore, a strict no re-entry policy means that once guests are inside the hotel and the terminal's secure area, they cannot leave and re-enter without repeating the entire complex access procedure, limiting options for outside dining or sightseeing. The hotel is frequently described as overpriced for the basic amenities and the challenges associated with access, leading some guests to question its overall value. Many reviews also point to a lack of booking clarity regarding these stringent rules on various platforms.