RED ROOM Kuala Lumpur

This accommodation is highly regarded for its stunning rooftop pool, which serves as a signature feature, offering guests a refreshing escape and impressive city views. It stands out as an exceptionally affordable option, providing clean and comfortable rooms in a highly central location that places guests within easy reach of key attractions and public transport. However, a significant recurring challenge for many guests is the considerable difficulty in finding the reception due to a lack of clear signage, often requiring external assistance. This makes it an ideal choice for budget travelers and sightseers who prioritize value and location, and are prepared for a less conventional check-in experience. To ensure a smooth arrival, it is highly recommended to contact the property in advance for precise check-in instructions and directions, as this can significantly alleviate initial stress.

Facilities & Amenities
Guests consistently praise the availability of a rooftop pool, often highlighting its amazing views and the relaxing atmosphere it provides, serving as a major draw. The rooms are generally well-equipped with a cold air conditioning system, a fridge, iron and ironing table, a safe box, minibar, and basic plates and cutlery, adding to guest convenience and self-sufficiency. A convenient laundry room is also available for guest use, which is particularly appreciated by longer-staying visitors. Some guests enjoy the presence of a bar located near the pool area, perfect for unwinding. However, it is noted that some rooms utilize shared bathrooms, and toiletries are not consistently provided, which guests should be aware of when packing.

Cleanliness & Room Comfort
While many guests describe their rooms as generally clean and appreciate the comfortable beds for a restful night's sleep, some specific concerns regarding cleanliness and comfort have been raised. There were instances of stains on bed sheets and reports of mould on mattresses, indicating areas needing attention. The air conditioning in some rooms is noted to have a fixed temperature, which can lead to rooms feeling uncomfortably cold for some occupants, making it difficult to adjust. Additionally, issues with hot water availability in some of the shared bathrooms have been mentioned, impacting the showering experience. Guests also reported that walls are thin, leading to noticeable noise from adjacent rooms or outside the accommodation, which can disturb sleep quality.

Location & Accessibility
The accommodation boasts an excellent central location, making it highly convenient for exploring the city's attractions and amenities. It is situated near many popular hot spots and offers easy access to various public transport options, including the LRT Dang Wangi, Monorail Medan Tungku, and the metro, facilitating seamless travel around the area. Guests also found it easy to secure taxis or ride-sharing services. While the location is praised, some guests noted an occasional smelly environment in the immediate surrounding area, which can be a minor inconvenience. A significant and frequently mentioned challenge is the complete lack of signage, making the property very difficult to locate upon arrival, often requiring guests to seek assistance from building security or call the host for directions. Parking is available but can be expensive.

Staff & Service
The staff are generally described as polite, helpful, attentive, and friendly, contributing positively to the guest experience and making efforts to assist. However, the check-in process is a recurring point of difficulty due to the absence of clear signage and the need to navigate a multi-floor building to find the reception, often requiring guests to call for assistance or locate a specific level. Some guests reported that nobody was present during their check-out, leading to an unsupervised departure. A serious concern raised by a few guests was the unexpected cancellation of bookings very close to the arrival date, causing significant inconvenience and disruption to travel plans, which is a critical issue for potential guests to consider.

Additional Information
This property operates more like serviced rooms within a larger building rather than a traditional hotel, which contributes to the challenge of initial location and check-in, as it lacks a conventional lobby. Some rooms are noted to lack a window, which might affect guest preference for natural light and ventilation. There is a general impression among some guests that the property feels somewhat neglected in terms of overall maintenance and upkeep, suggesting areas for improvement. Guests should be prepared for a less conventional check-in experience, often involving calling a contact number or seeking assistance from building security to gain access and receive keys, as direct hotel staff presence may be limited.