Hotel Rich Garden

This hotel offers a value-for-money stay, particularly appealing to budget travelers and business travelers seeking simple accommodation. Its name, "Rich Garden," hints at a pleasant garden that some guests appreciate, visible from certain areas. The hotel is also a practical choice for motorcycle tourists due to its free parking, and for visitors to the nearby university hospital who can benefit from special discounts. While many guests find it suitable for just sleeping, recurring feedback highlights the absence of bidets in rooms and the frequent closure of the public bath. To ensure a comfortable stay, guests should be aware of the hotel's distance from the main station, which often requires a bus ride or a significant walk, and it is advisable to confirm the current operational status of the public bath prior to arrival.

Facilities & Amenities
The hotel features a garden that some guests find pleasant, and historically offered a large public bath with a sauna and bedrock bath. However, many recent reviews indicate that the public bath and sauna are frequently closed or unavailable, which is a significant disappointment for guests who booked expecting these amenities. Despite this, some female guests appreciate the bedrock bath being available for free. Other amenities include free coffee and tea available at the front desk, and basic toiletries also provided at the front. While some guests noted the absence of vending machines for drinks, a humidifier is available for loan, contributing to guest comfort. The hotel also provides Wi-Fi access for guests.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many rooms are described as old and simple, with some guests noting issues such as a unique smell, mold on shower curtains, or concerns about cleaning practices, including sheets being left directly on the floor. Some rooms are particularly narrow, making it difficult to open a suitcase. A recurring complaint is the absence of a bidet or washlet in the toilets, which many modern travelers expect. The unit bathrooms are often described as small and cramped, with some experiencing drainage issues. Room lighting can be dim, and some guests found the light switch inconveniently located. Noise from adjacent rooms can also be audible due to thin walls. On the positive side, the air conditioning units are generally new and individually controlled, and a deodorizer spray is provided. However, the televisions are notably small, and some rooms have only one power outlet, not conveniently located by the bed.

Dining & Food Quality
Feedback on dining options is varied. While some guests reported that the hotel's restaurant was temporarily closed or only open for reservations, others enjoyed a delicious breakfast that was served daily, not as a buffet, with changing dishes. However, some guests noted that breakfast could not be taken within the hotel, possibly referring to the main dining area being closed. When the restaurant is operational, the food quality is generally praised, though some guests have observed a significant number of insects near the windows, which might be off-putting. For other meals, guests often rely on the numerous nearby restaurants and supermarkets, as the hotel's own dining facilities are not consistently available.

Location & Accessibility
The hotel's location is a frequent topic of discussion among guests. It is situated a considerable distance from Izumo-shi Station, typically requiring a 25 to 30-minute walk, which can be challenging with heavy luggage. However, a bus stop is conveniently located directly in front of the hotel, offering a quick 5-minute ride to the station. A significant advantage of the location is its immediate proximity to essential amenities: a supermarket, convenience stores, and various restaurants, including a popular yakiniku place, are all within a very short walking distance. The hotel is also noted for being close to a university hospital, offering a discount for family members of inpatients. For those traveling by vehicle, free parking is a major draw, with ample space available, including underground parking specifically appreciated by motorcycle tourists.

Staff & Service
The staff at the hotel generally receives positive feedback for their service and professionalism. The front desk staff, in particular, are frequently praised for their very good demeanor and attentiveness, making guests feel welcome upon arrival. While one guest noted an unhelpful experience, the overwhelming sentiment points to a helpful and accommodating team dedicated to assisting visitors. A standout example of excellent service involved the staff going above and beyond to locate and return a guest's lost dental appliance, demonstrating their commitment to guest satisfaction and problem-solving. The check-in process is straightforward, with payment upfront. Guests consistently appreciate the staff's willingness to assist with various requests, contributing to a generally pleasant and supportive atmosphere throughout their stay.

Additional Information
For guests planning their stay, it's important to note several specific policies and features. There is an additional charge for non-smoking rooms, so guests should specify their preference during booking. The hotel offers a special discount for family members whose relatives are hospitalized at the nearby university medical center, providing a thoughtful benefit during difficult times. While the hotel does not have self-service vending machines, guests can find drinks and snacks at the very close convenience stores. The payment for accommodation is typically processed upfront upon check-in. For motorcycle enthusiasts, the availability of free underground parking is a highly valued amenity, ensuring secure storage for their vehicles. Some guests have also utilized government travel support programs when booking their stay.