The Orion Plaza - Nehru Place

The hotel is widely praised for its understated elegance and a peaceful atmosphere that belies its central location, offering a smooth and comfortable experience from arrival to departure. Guests consistently highlight the staff attentiveness, overall cleanliness, comfortable rooms, good food, and a prime location as standout features. It is an ideal choice for business travelers seeking efficiency and reliable amenities, leisure travelers looking to explore the city's attractions easily, families benefiting from spacious accommodations, and couples desiring a relaxed and genuine getaway. To enhance your stay, consider confirming specific amenities like refrigerator availability upon check-in, as some guests noted inconsistencies, and be mindful of the "Do Not Disturb" policy and communicate clearly with the front desk if privacy is a high priority, as there were isolated reports of staff entering rooms despite the sign.

Facilities & Amenities
The hotel generally provides a range of facilities that contribute to a comfortable stay. Wi-Fi is consistently reported as reliable and with impressive speed, supporting activities like online meetings. While air conditioning typically works well and maintains a comfortable temperature, some guests experienced issues with its functionality in their rooms. The availability of hot water is a mixed bag; many found it available 24/7, but others noted inconsistency, sometimes requiring calls to the front desk to activate a central boiler. Televisions are present, though a few guests reported non-functional or broken units. Refrigerators or mini-bars were often noted as missing or non-functional in rooms, though some were provided upon request. Kettles are available, but their cleanliness varied, with some guests finding them unhygienic. The elevators were noted by some as having a two-part system, and iron boards are available upon request. Some bathrooms were observed to lack proper bathroom exhaust.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its spotless, clean, and well-maintained rooms, with many appreciating the diligent efforts of the housekeeping staff. Rooms are often described as inviting, functional, bright, airy, and cozy, providing a pleasant environment. The spacious rooms, particularly the family suites, are a significant advantage for guests traveling with companions. Comfortable beds equipped with premium bedding and good mattresses contribute significantly to a restful night's sleep. Despite the hotel's central location, many rooms offer quiet surroundings, ensuring a peaceful stay. However, a notable number of reviews highlight significant concerns regarding unhygienic conditions, including mould in showers, pervasive fungus or damp smells, and even reports of bed bugs. Other issues mentioned include stained or old towels, dirty bathrooms with leaking showers or limescale, dusty furniture, old carpets, and flaking laminates, indicating a need for more consistent maintenance in some areas.

Dining & Food Quality
The hotel's dining experience receives largely positive feedback, particularly concerning breakfast. Many guests describe the breakfast as tasty, fresh, and offering a good variety of options, with the omelette station being a popular highlight. Overall food quality is frequently praised as great, delicious, and fulfilling, with a selection that includes both Indian and international dishes. Room service is noted for being quick, tasty, and flavorful, with some guests preferring to dine in their rooms. The in-house cafe is also highlighted as a pleasant spot for meals. However, some guests found the breakfast buffet options limited or not as extravagant as expected for the price. A few reviews also mentioned instances of poor breakfast quality, unhygienic food, or substandard quality, with some finding the food "gross" or served cold.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, described as prime and convenient, making it easy to find and get around the city. It is within walking distance of major attractions, various restaurants, and public transport options, including the metro station (Nehru Enclave), which provides direct and easy access to the city center and the airport. Guests appreciate its proximity to the Nehru Place market, Lotus Temple, and Kalkaji temples, offering numerous exploration opportunities. Despite being situated in a busy urban area, the hotel manages to maintain a peaceful and tucked-away feel, providing a quiet retreat. Ample parking space is available for guests traveling by car. However, some guests noted that drivers might require specific directions, such as the service lane next to Maruti showroom, to ensure correct drop-off and avoid confusion.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional service. They are frequently described as polite, approachable, attentive, kind, welcoming, and genuinely helpful, often going above and beyond to assist guests with a smile. The check-in process is widely commended for being quick, smooth, and efficient, even for early arrivals. Guests also highlight quick room service and attentive housekeeping as key aspects of their positive experience. The staff's willingness to resolve issues and accommodate requests contributes significantly to a comfortable stay. Many reviews emphasize that the staff made their experience feel polished yet personal, remembering small preferences and fostering a relaxed and genuine atmosphere. Conversely, a minority of reviews reported instances of rude staff, dismissive responses to complaints, unprofessional attitudes, and concerning incidents where staff entered rooms despite an active "Do Not Disturb" sign, raising privacy concerns.

Additional Information
Many guests consider the hotel to offer good value for money, providing a comfortable stay at an affordable price. A recurring and significant concern highlighted by multiple guests is the disregard for the "Do Not Disturb" policy, with several instances of staff entering rooms unannounced, leading to privacy breaches. Another specific issue raised was the hotel's water bottle policy, where complimentary bottles were of a different, cheaper brand than the more expensive ones sold for purchase. On a positive note, the hotel offers flexible check-in and check-out options, which was appreciated by guests with varying travel schedules. The hotel's calm ambiance and good aesthetics, including colorful/modern furniture in the lobby and occasional live music, contribute to a pleasant and welcoming atmosphere for many visitors.