The Shore Melaka

This hotel is celebrated for its strategic riverside location, offering guests picturesque views and convenient access to attractions and dining options in the heart of Melaka. Its spacious rooms and family-friendly facilities, particularly the extensive pool area, make it an appealing choice for families and groups seeking a comfortable stay. While many appreciate the value and central position, guests should be prepared for potential challenges with elevator wait times, which are frequently reported as lengthy and frustrating. It is also advisable to clarify WiFi availability for your specific room or apartment type upon booking, as this can vary.

Facilities & Amenities
The hotel offers a range of facilities, though their condition and functionality receive mixed reviews. The pools, including a large kids pool and an indoor pool, are generally popular, especially with families, and are noted for their size and views. However, some guests report issues such as broken tiles, potholes, corrosion, and cold water in the pools, raising safety concerns. The gym is available, but its equipment maintenance is sometimes questioned. In-room amenities typically include an iron, hairdryer, mini fridge, and TV. While some units are equipped with a washing machine and microwave, many guests find these non-functional or are explicitly told they cannot be used. The elevators are a significant point of contention, frequently described as slow, crowded, and prone to long waiting times, especially during peak hours, leading to considerable inconvenience for guests.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many rooms are described as spacious and adequately equipped, with some offering pleasant views. However, a notable number of reviews mention issues with room condition, describing them as tired, run-down, or in need of maintenance, with instances of peeling wallpaper, dusty surfaces, and worn sheets. Bed comfort is inconsistent, with some finding beds hard or able to feel springs. Air-conditioning is generally present, but some units are reported as not cooling effectively or being noisy. Bathroom cleanliness is a recurring concern, with reports of smelly bathrooms, clogged drains, and bidet leaks. The transparent shower glass design is frequently highlighted as awkward or unsuitable for families or friends sharing a room, as it offers limited privacy.

Dining & Food Quality
The breakfast buffet receives generally positive feedback for its variety and food quality, with the Nyonya Laksa being a particular highlight and highly praised by many guests. The extended breakfast hours, often running until noon, are appreciated, allowing for a more relaxed start to the day. However, some guests note that the buffet menu tends to be the same daily, which can become repetitive for longer stays. During peak times, the dining hall can become very crowded, leading to queues and a less comfortable experience. Despite these minor points, the breakfast is largely considered a good offering, and the hotel's location above a shopping mall provides additional restaurant and dining options.

Location & Accessibility
The hotel's central location is consistently praised as one of its strongest assets. It is ideally situated next to the Melaka River, offering scenic views and easy access to river walks. Guests find it conveniently within walking distance to popular attractions such as Jonker Street and Kampung Morten, as well as various shops, restaurants, and convenience stores like 7-Eleven and Speedmart. The proximity to a shopping mall further enhances its appeal, providing immediate access to dining and retail options. Parking is available, typically on higher levels (7 and 8), and is free for hotel guests, though some find the access confusing or experience system errors when exiting. The hotel's accessibility to public transport and ride-sharing services is also noted as a positive.

Staff & Service
The staff generally receive positive remarks for their friendliness and helpfulness, with many guests highlighting their polite and attentive demeanor. The check-in process is often described as smooth and efficient, though some guests report initial confusion or delays, particularly when dealing with bookings made through third-party sites or when specific room types are not available. Staff are often commended for their responsiveness to guest requests, such as providing extra towels or addressing maintenance issues, though some experiences indicate a lack of promptness or clear communication, especially regarding parking instructions or non-functional in-room amenities. Overall, the customer service contributes positively to the guest experience, with many appreciating the efforts made by the team.

Additional Information
A significant point of feedback, particularly for guests staying in residences or apartments, is the frequent lack of WiFi availability in their units, despite it sometimes being advertised. This can be a major inconvenience for both leisure and business travelers. Guests should also be aware that certain in-room amenities, such as washing machines, ovens, or even TVs, may be present but are often non-functional or explicitly not allowed for guest use. While some bookings include daily room cleaning, many guests report that this service is not provided automatically, and towels are not changed daily unless specifically requested. Furthermore, guests staying at this hotel are typically not provided with pool towels, unlike those from a co-located hotel, requiring them to bring their own from the room. A deposit policy is in place, which is refunded upon check-out.