Swan Garden Hotel

The hotel offers exceptional value for money and boasts spacious rooms, making it a highly recommended choice for a comfortable and modern stay. Guests consistently highlight the hotel's impressive cleanliness, the friendly staff, and its strategic location near key attractions. The comfortable beds also contribute significantly to a pleasant experience. This hotel is ideal for travelers seeking affordability without compromising on quality, families who appreciate ample room, and couples looking for a convenient base to explore. Business travelers also find the central location beneficial. To enhance your stay, be prepared for potential road noise at night, and remember that the swimming pool and gym are located in the adjacent sister hotel.

Facilities & Amenities
The hotel provides a range of facilities to enhance guest stays, though some are located in the adjacent sister hotel. Guests can enjoy a refreshing dip in the infinity swimming pool, which often receives praise for its breathtaking views, offering a serene escape. A well-equipped gym is also available for those wishing to maintain their fitness routine. Inside the hotel, guests benefit from reliable free Wi-Fi throughout the premises and generally effective air conditioning in rooms, though some minor issues with its performance or noise have been noted. While hot water is typically available, a few guests reported inconsistencies. Thoughtful amenities like a prayer mat are provided in rooms, and the lobby features board games and books for guest entertainment. Additionally, the presence of EV chargers nearby is a convenient feature for electric vehicle owners. It's important to note that accessing the pool and gym requires a short walk to the neighboring building.

Cleanliness & Room Comfort
Most guests praise the cleanliness of the rooms, often describing them as spotless and tidy, with a pleasant fragrance in the lobby and rooms. Comfortable beds and fluffy pillows are frequently highlighted, ensuring a restful sleep. Rooms are generally spacious, with some featuring large bathrooms and bathtubs. However, a significant number of guests report disturbing noise from the main road, particularly from motorcycles revving engines and traffic, especially at night, impacting sleep quality. Some minor issues noted include occasional sticky floors, dirty areas under beds, or bathroom floor/wall cleanliness. Amenities like toiletries and good water pressure are generally appreciated, though some rooms lacked a fridge or an iron, and some experienced inconsistent hot water or air conditioning performance.

Dining & Food Quality
Most guests find the food quality to be good and delicious, with the buffet breakfast often receiving positive remarks for its variety, including local dishes like nasi lemak and asam pedas. The restaurant environment is generally described as pleasant. However, some guests have expressed disappointment with the food selection for the price, noting that some buffet items can be cold. A few reviews mentioned issues with staff service in the dining area, describing some as unfriendly or inattentive, and the dining space as too small during peak times. Despite these points, many guests enjoy the convenience and taste of the breakfast offerings, with some even recommending skipping hotel breakfast for outside options due to the hotel's proximity to various eateries.

Location & Accessibility
The hotel boasts a strategic and convenient location, placing guests within easy reach of Jonker Street, the Melaka River, and various shops and malls. Its central location makes it ideal for exploring the city's main attractions, with many popular eateries and restaurants within walking distance or a short drive. Parking is a notable point; while public paid parking is available directly in front of the hotel, guests can also utilize free parking at the adjacent "sister" hotel building, which requires a short walk across a non-main road. Some guests appreciate the hotel's position slightly away from the busiest areas, offering a quieter environment while still being accessible. However, the proximity to the main road contributes to the significant noise issues reported, particularly at night.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, and professional. Guests frequently highlight the quick check-in process and the staff's willingness to assist with requests and provide information. Many reviews commend the attentive service from the front desk team, who are often described as welcoming and smiling. While the majority of feedback is positive, a few guests reported isolated incidents of unfriendly staff in the dining area or issues with housekeeping not topping up amenities or rooms not being ready on time. Overall, the hotel's commitment to good customer service is a recurring theme, contributing significantly to a pleasant guest experience.

Additional Information
A frequently mentioned point by guests is the swimming pool's early closing time at 7 PM, which many find inconvenient, especially as it limits opportunities for an evening swim or enjoying the sunset from the pool area. The parking situation is also a recurring topic; while public paid parking is available directly in front of the hotel, guests can access complimentary parking at the adjacent sister hotel, though this requires a short walk and can be less convenient, particularly during rain. The hotel offers rooms with different themes, such as British India or Baba Nyonya, providing a unique aesthetic experience that guests appreciate for its distinct character. The availability of board games and books in the lobby adds a thoughtful touch, offering a relaxed alternative for downtime within the hotel premises.