Treebo Rockwell Plaza

This hotel is highly regarded for its prime location amidst the bustling Karol Bagh Market and its direct access to the metro station, making it an ideal choice for shoppers and sightseers eager to explore the city. Guests consistently highlight the helpfulness of the staff, the overall cleanliness, and the comfortable accommodations. While the hotel offers good value, particularly for value-conscious travelers, some aspects of room comfort and dining receive mixed feedback. For an enhanced stay, guests are advised to confirm their booking details directly with the hotel to avoid potential communication issues and to be prepared for the hotel's specific location within the market, which can affect direct vehicle access.

Facilities & Amenities
The hotel provides several amenities to enhance guest comfort, though their quality can be inconsistent. While Wi-Fi is generally reliable in the lobby, its performance within the rooms can vary, with some guests experiencing poor connectivity. Rooms are typically equipped with a mini-refrigerator and a kettle, though some kettles were noted to be unclean. The air conditioning system receives mixed reviews, with some units described as old, noisy, or prone to turning off, requiring manual restarts. Similarly, access to hot water can be unreliable, often requiring guests to contact reception for activation. Some guests also noted the absence of a microwave in the rooms.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests found their rooms to be clean and neat, appreciating the comfortable beds and adequate linens. However, a significant number reported issues such as stained linens, dirty bathrooms, mold, and broken fixtures like bathtubs or water glasses. Some rooms were described as small or having peeling wallpaper. Noise levels are a recurring concern, with guests frequently mentioning disturbances from the street, common areas, or even pigeons near the air conditioning units, indicating poor soundproofing. Issues with power sockets not holding plugs securely were also noted.

Dining & Food Quality
The hotel's breakfast service is a prominent topic, eliciting varied opinions. Many guests praised the breakfast for its quality, variety (including both Indian and Western options), and taste, often highlighting it as a positive aspect of their stay. However, a considerable number of reviews indicated that the breakfast options were limited, lacked flavor (sometimes being overly salty), or were of generally poor quality. The breakfast area, located in the basement, was frequently criticized for its lack of cleanliness, with reports of dirty and uncleaned tables, contributing to a less appealing dining experience. Room service food also received negative comments regarding taste and timeliness, and some guests noted the absence of an in-house kitchen impacting food service speed.

Location & Accessibility
The hotel's location is a defining feature, widely celebrated for its immediate proximity to the vibrant Karol Bagh Market and Gaffar Market, making it an excellent base for shopping enthusiasts. Its close walking distance to the metro station also provides convenient access to other parts of the city for sightseeing. Despite these advantages, accessibility to the hotel itself is a significant challenge. Many guests found the hotel difficult to find, situated in a congested area or narrow lane that cabs and ride-sharing services often struggle to enter directly. This frequently requires guests to disembark on the main road and walk a considerable distance with their luggage. Parking facilities are also noted as being poor or unavailable.

Staff & Service
The staff at the hotel consistently receive high praise for their friendly, helpful, supportive, polite, and cooperative demeanor. Guests frequently highlight instances of staff going above and beyond, such as assisting with early check-in, late check-out, promptly addressing room issues, and even arranging special gestures like a birthday cake. The check-in process is generally described as smooth and efficient. While the vast majority of feedback on service is positive, a few isolated comments mention instances of staff being unprofessional or "laid back," and there were significant issues reported by some guests regarding booking cancellations and demands for prepayment.

Additional Information
Guests should be aware of potential issues related to booking cancellations and demands for prepayment, which some guests experienced despite their initial booking terms, leading to considerable stress. There were also reports of discrepancies between room pictures displayed online and the actual rooms allocated upon arrival. On a more positive note, the hotel has been known to offer late check-out options and occasional room upgrades to guests. The hotel also assists with arranging transport services, including airport transfers and city tours, which many guests found convenient and helpful. Some reviews also noted the hotel's efforts towards reducing waste and energy consumption.