Impiana Hotel Ipoh

The hotel is a notable choice for its strategic location in the heart of Ipoh, offering guests convenient access to a myriad of local eateries, shopping areas, and key attractions. Its spacious rooms are consistently highlighted, providing ample comfort for various traveler types. The consistently friendly and helpful staff contribute significantly to a positive guest experience, often going above and beyond to assist. This hotel is particularly well-suited for sightseers and leisure travelers looking to explore the city's vibrant culture and culinary scene, as well as business travelers due to its central position and event facilities. Families also find the spacious accommodations appealing, though those traveling with children should inquire about the current status of the swimming pool. To enhance your stay, consider requesting a room away from ongoing construction for a quieter experience, and be prepared for the unique challenges of the hotel's parking facilities.

Facilities & Amenities
Feedback on the hotel's facilities is mixed, with the swimming pool being a frequent point of discussion. Many guests, particularly families, expressed disappointment as the pool was often closed for renovation or maintenance, and even when open, some noted its aged condition and missing tiles. The fitness center or gym is available, though some reviews indicate that equipment may be limited or in need of repair. While Wi-Fi is provided, several guests reported slow speeds or connectivity issues within their rooms. The air conditioning received varied comments, with some finding it too cold and not easily adjustable, while others experienced it as not cold enough. The lifts were frequently mentioned as being old, with non-functioning indicators and occasional drilling noise due to ongoing maintenance, sometimes leading to a less pleasant experience. Some rooms also had issues with the refrigerator not working effectively.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and equipped with comfortable beds and quality linens, ensuring a restful stay. However, the overall cleanliness and condition of the rooms received mixed feedback. While many praised the clean bedrooms and towels, some guests noted areas needing more attention, such as dust, stains, or unpleasant odors, and isolated issues like peeling paint or faulty fixtures. The hotel's outdated furniture and general signs of aging were frequently mentioned, suggesting a need for renovation to enhance the modern guest experience. In-room amenities sometimes fell short, with a lack of slippers, hand towels, or sufficient power outlets, especially near the bed, requiring guests to unplug lamps for charging. Noise levels varied, with some experiencing disturbances from ongoing construction or street noise, while others found their rooms quiet. The bathroom facilities, including bathtubs, were generally clean, though some noted issues with water drainage or older fixtures.

Dining & Food Quality
The hotel's breakfast consistently receives positive remarks for its variety and food quality. Many guests enjoyed the wide spread of options, including authentic Malaysian dishes and a healthy drinks corner, describing the food as delicious and satisfying. However, some feedback indicated that the dining area could feel crowded, with limited seating space, and that food replenishment could be slow, especially later in the morning. A few guests also mentioned that the breakfast taste was average or that vegetarian options were limited. Room service is available, though some guests reported difficulties ordering food to their rooms after the cafe closed. The main restaurant or coffee house is noted for being clean and spacious, offering a pleasant atmosphere for meals. Overall, the hotel's culinary offerings are a highlight for many, despite minor operational points that could be improved.

Location & Accessibility
The hotel boasts a highly strategic location, placing guests within easy reach of Ipoh's vibrant city center. Its proximity to numerous eateries, shopping areas, and local attractions makes it a convenient base for exploration, often within a short drive or walking distance. However, parking is a significant and frequently mentioned challenge for guests. The basement parking area is often described as dark, damp, wet, and poorly maintained, resembling a "dungeon" to some, with limited spaces and no direct lift access to the lobby, requiring guests to use stairs. This can be particularly inconvenient for those with luggage or mobility issues. Outside or street parking is also limited and often requires payment, with some guests receiving summonses. While the location is a major draw, guests should be prepared for the complexities and potential frustrations associated with parking.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness and helpfulness, making a significant positive impact on the guest experience. Many reviews highlight their warm welcome, attentiveness, and willingness to go above and beyond to assist with requests, from guiding guests to parking to helping with forgotten chargers. The check-in and check-out processes are generally described as smooth and quick, contributing to a hassle-free arrival and departure. While most interactions are positive, a few isolated comments mentioned a defensive or unhelpful attitude from one specific manager, though this was an exception. Housekeeping services are generally efficient, ensuring rooms are clean, although some guests noted instances where room cleaning was missed or specific amenities were not replenished without request. Overall, the dedicated and attentive service provided by the team is a recurring highlight for guests.

Additional Information
Guests should be aware that the hotel, while well-established, shows signs of age and is undergoing ongoing renovations and upgrades to various areas, including the lifts and some rooms. This can sometimes lead to noise disturbances during the day, particularly for rooms facing construction sites. A notable concern raised by some guests includes safety concerns regarding fully opening windows on upper floors without safety bars, which is particularly relevant for families with young children. The hotel is a popular venue for events and seminars, with many guests praising the well-organized ballrooms, delicious food, and supportive event staff. However, some guests noted a lack of in-room entertainment options, such as a wide selection of TV channels or reliable Wi-Fi for streaming. The pleasant room and hallway fragrance is often appreciated, adding to the ambiance. Guests should also note that some hotel policies, such as not providing receipts for bookings made through certain third-party apps, might impact business travelers.