ITC Maurya, a Luxury Collection Hotel, New Delhi

The hotel is widely celebrated for its exceptional culinary experiences, particularly the renowned Bukhara restaurant, which consistently receives high praise for its distinctive North-West Frontier cuisine, making it a signature feature. This focus on outstanding dining, combined with a commitment to warm hospitality and a blend of timeless elegance with rich Indian heritage, defines the hotel's unique appeal. It serves as an ideal destination for business travelers seeking polished facilities and efficient service, as well as leisure travelers and couples looking for a luxurious and culturally immersive stay. Guests consistently highlight the hotel's grand ambiance, the attentiveness of its staff, and the overall comfort of the accommodations, despite some noting the interiors are aging. To enhance your experience, it is highly recommended to make reservations well in advance for the popular on-site restaurants, especially Bukhara, and be prepared for potentially busy periods at breakfast, particularly during peak hours, where wait times can occur.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences can be mixed. The lobby is frequently described as grand and beautifully designed, often featuring impressive on-site art collection, though it can become quite busy and noisy, with some guests occasionally noting an unusual odor. The swimming pool is generally seen as a refreshing escape, praised for its cleanliness, but some guests reported it was closed during their stay or lacked poolside service. The fitness center is available, with some finding it well-equipped, while others described it as cramped, hot, or stuffy. A spa is also on-site, offering serene escapes. Free Wi-Fi is provided and generally works well, ensuring guests can stay connected. Additionally, the hotel features various shops for convenience and offers access to club lounges for eligible guests, though these can sometimes be crowded. The hotel also prides itself on its water treatment facility and air quality monitoring, contributing to a comfortable indoor environment.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, though some aspects show the hotel's age. Rooms are often described as spacious and well-appointed, providing a comfortable stay. The beds consistently receive high praise for being exceptionally comfortable, ensuring a restful night's sleep, complemented by cozy linens. However, many guests noted that the interiors appear dated and are in need of a refresh, with observations of worn floors, scuffed furniture, and older bathroom fittings. While overall cleanliness is commended, a few isolated reports mentioned dust or minor issues like a cockroach. Bathrooms received mixed reviews, with some finding them spacious, while others described them as small, featuring showers within bathtubs, or experiencing issues like slow drainage or non-functional exhaust fans. Noise levels are generally acceptable, but some guests reported occasional disturbances from thin walls or nearby events.

Dining & Food Quality
The hotel's dining experience is a major highlight, with several acclaimed restaurants. Bukhara and Dum Pukht consistently receive rave reviews for their exceptional food quality and unique culinary offerings, often described as standout experiences. The Pavilion restaurant, while offering a wide breakfast buffet with many options, frequently experiences significant crowds and long wait times, leading to a rushed or chaotic atmosphere for some guests, though the food variety is generally appreciated. Other dining options include Avartana, praised for its excellent South Indian cuisine, and the Golf Bar, noted for its ambiance and drink selection. Overall food quality across the hotel is largely described as delicious and superb, though a few guests found some offerings to be average or overpriced. Room service is available, but some noted issues with food arriving cold.

Location & Accessibility
The hotel boasts a highly advantageous central location, nestled within the secure diplomatic enclave of Chanakyapuri. This positioning makes it convenient for guests attending business meetings or those seeking a tranquil environment away from the city's immediate bustle. It is also approximately a 20-minute drive from the airport, making it a practical choice for travelers with early flights or short stays. While some guests found it to be within easy reach of certain attractions, others noted that it is relatively far from major tourist spots, suggesting it might not be ideal for extensive sightseeing on foot. Parking is available on-site. Guests should be aware that the area immediately surrounding the hotel entrance can experience traffic congestion, potentially causing minor delays for arrivals and departures.

Staff & Service
The hotel staff consistently receives high praise for their warm hospitality and attentive service. Guests frequently highlight their helpfulness, professionalism, and willingness to go the extra mile to ensure a comfortable stay. The check-in and check-out processes, while often described as quick and smooth by many, were noted by some to be occasionally slow, inefficient, or bureaucratic, particularly during peak times due to system backups. Housekeeping is commended for maintaining clean rooms and being responsive to requests. Overall, the staff's commitment to providing excellent service is a recurring theme, with many guests appreciating the personalized touches and the friendly demeanor of the team. Security measures, including bag scanning, are also in place, contributing to a sense of safety.

Additional Information
Guests frequently comment on the hotel's age, noting that while it maintains an elegant ambiance, many areas and rooms appear dated and could benefit from a significant refresh. The hotel emphasizes its Responsible Luxury concept, highlighting initiatives like its on-site water treatment facility and air quality monitoring. The lobby ambiance is often admired for its grand design and impressive on-site art collection, though some guests occasionally detected an unusual odor. While the reservation process can sometimes be complex, requiring multiple communications, the hotel generally strives to accommodate guest needs. Loyalty program members, particularly those with higher tiers, often report receiving benefits such as club lounge access and room upgrades. The hotel is frequently busy, hosting various events, which can contribute to crowded common areas.