King's Hotel Nagoya Batam

The hotel is often recognized for its spacious rooms and a generally peaceful atmosphere, with many guests appreciating the city views and sunset vistas available from higher floors. Its signature feature is providing a comfortable retreat that, while slightly removed from the immediate city bustle, offers a quiet environment. This makes it particularly suitable for couples seeking a relaxing getaway and families who value ample room space. Sightseers can also find it a good base, provided they are comfortable relying on taxis for transportation. To enhance your stay, consider requesting a room on a higher floor for the best views, and be prepared for the necessity of using taxis to reach most attractions and dining options. It is also advisable to inquire about the current status of the swimming pool if it is a key amenity for your visit.

Facilities & Amenities
Guest feedback on the swimming pool is consistently mixed, with many expressing disappointment as it is frequently noted as being under maintenance, dirty, or appearing abandoned with broken tiles, sometimes even contradicting information on the website. Wi-Fi performance varies, with some guests experiencing fast and reliable connections, while others report slow speeds or no signal, particularly in certain rooms. A common point of frustration is the low water pressure and slow hot water in the showers. On a positive note, the hotel features a dedicated prayer room on the 11th floor and unique rabbit pets at the driveway, adding a distinctive touch. While a rooftop bar is present, reviews suggest it is not well-maintained, appearing old and messy. Overall, many facilities are described as being in need of significant revamp and maintenance.

Cleanliness & Room Comfort
Guests frequently praise the cleanliness of the rooms and the comfortable beds, which contribute to a restful stay. The rooms are generally described as spacious, offering ample living area. However, a notable number of reviews highlight issues such as persistent smelly rooms or toilets, dirty stained bed sheets, and the unwelcome presence of cockroaches. Some rooms are also noted to be run down with old furniture, impacting the overall aesthetic. Noise can be a significant concern, with reports of loud noise from a nearby cafe disturbing sleep until late hours, and a general lack of soundproofing leading to disturbances from hallway activity. Furthermore, issues with air conditioning not being cold enough, slow hot water, low shower pressure, and non-functional in-room amenities like kettles or lights are frequently mentioned.

Dining & Food Quality
The breakfast buffet receives varied feedback, often described as good, decent, or simple but reasonable, with different items daily and a nice spread. However, a recurring issue is the food not being refilled promptly, leading to limited options, and complaints about items being cold or overly salty. Some guests also experienced slow service at the breakfast area, with staff not fully prepared or certain stations, such as the egg station, not opening on time. Beyond breakfast, the restaurant located on the highest floor is generally well-regarded for its nice food and affordable prices. While in-room dining is noted as being fast by some, others express dissatisfaction with its availability after 11 PM or the hotel's policy regarding providing drinking water.

Location & Accessibility
The hotel's location garners mixed opinions from guests. While some appreciate its strategic position and proximity, being only a 5-minute drive to Nagoya Hill Mall and not far from the town area, many others describe it as slightly out of the way, remote, or far from the city center. This often necessitates reliance on taxis for transportation, as there are generally no shops or eateries within easy walking distance. The hotel is situated on a hill, which further contributes to its less walkable nature. For those arriving by car, the parking lot is sometimes noted as being too small or a bit dirty, and the slope parking can present a challenge.

Staff & Service
The staff consistently receives high praise across guest reviews, frequently described as friendly, helpful, professional, attentive, welcoming, and accommodating. Many guests highlight their willingness to assist with a constant smile, contributing significantly to a positive experience. While some guests reported slow check-in processes that led to considerable waiting times, others found the check-in service efficient, with rooms ready upon arrival and pre-arrival requests met. The security staff are often commended for their helpfulness with luggage, and room service is generally described as fast, although some guests encountered issues with its availability or specific requests. The staff's responsiveness to in-room issues, such as air conditioning or kettle problems, is also frequently mentioned, despite occasional delays in resolution.

Additional Information
Guests should be aware that the hotel has a policy of charging for drinking water, which some found unexpected. The property is frequently described as generally run down and in significant need of maintenance and a comprehensive revamp to update its facilities. Specific instances of noise from a school group on certain floors were reported, causing disturbances. It is also noted that the karaoke rooms are no longer in use. Some guests experienced booking discrepancies, such as being assigned twin beds instead of a queen bed, which led to inconvenience and delays during check-in. A unique and appreciated feature mentioned by guests is the presence of rabbit pets at the driveway.