M-One Hotel

This hotel is a prominent feature of the Harbour Bay area, offering a strategic location directly opposite the Harbour Bay ferry terminal and within easy reach of various entertainment options. Its signature feature is its integration with a lively nightlife scene, including an on-site club and KTV, making it particularly appealing for nightlife enthusiasts and short-stay travelers looking for convenience and entertainment. While many guests appreciate the accessibility, a significant recurring theme is the pervasive noise from the integrated club and surrounding areas, which can impact sleep quality. For a more restful experience, it is highly recommended to request a room on a higher floor.

Facilities & Amenities
The hotel offers a range of facilities, though some guests note a lack of certain common amenities. While there is no gym or swimming pool, the hotel features an integrated KTV and a rooftop bar that provides pleasant views. Some guests found the Wi-Fi signal to be weak and unreliable for streaming, and TV channels were often limited or had poor reception. In-room amenities like power sockets were scarce, with only one usable outlet often available, and some hairdryers were reported as out of order. Basic toiletries are provided, but the quality of towels was frequently criticized for being old or shedding. A unique feature mentioned is a fish pond in the lobby area.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is highly mixed, with many expressing significant concerns. While some found their rooms clean and spacious, a substantial number reported issues such as dirty bedsheets, stains (including bloodstains), cockroaches, and a general worn-out appearance. The air conditioning was sometimes described as weak or not cold enough, and water pressure in the bathrooms was often low, with some showers prone to choking. Noise is a major factor impacting comfort, with noise levels from the club, KTV, and even corridor conversations frequently disrupting sleep until the early morning hours. Some rooms also had a strong smoking smell.

Dining & Food Quality
The hotel offers breakfast, but guest opinions on its quality and variety are generally negative. Many found the breakfast spread to be substandard, with limited options and items like fried food often served cold and stale. Some guests noted that staff were slow to replenish items or clear tables in the dining area. While there is a restaurant and bar on-site, specific feedback on their food quality outside of breakfast is less detailed, though some found the bar's offerings to be satisfactory. Overall, the food quality for breakfast is a consistent area for improvement.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. It is situated directly opposite the Harbour Bay ferry terminal, making it exceptionally convenient for arrivals and departures. Guests appreciate being within easy walking distance of numerous eateries, massage parlors, and convenience stores, including a 24-hour option. The area around Harbour Bay offers a vibrant atmosphere with various entertainment venues. While the immediate vicinity provides many options, reaching other central areas like Nagoya and BCS typically requires using ride-hailing services like Grab, which are readily available.

Staff & Service
The staff generally receive positive remarks for their politeness, friendliness, and helpful staff. Many guests experienced a quick check-in process, with some even accommodated for early check-in. Room service staff are noted for being polite. However, there are instances where staff responsiveness was lacking, such as delays in addressing maintenance issues like a choked sink. Some guests also reported issues with the front desk being unbothered or unapologetic regarding booking discrepancies or room allocation problems, and a perceived lack of managerial presence during certain times.

Additional Information
A key characteristic of this hotel is its integrated club and KTV on the lower floors, which contributes significantly to the lively atmosphere but also to the pervasive noise experienced by guests, especially those on lower floors. The hotel also features a rooftop bar that offers pleasant views. Guests should be aware that a strong smoking smell was reported in some non-smoking rooms and public areas. Some guests noted that the hotel's overall maintenance appears to be lacking, with public spaces sometimes appearing dark or having dirty carpets.