Nova Hotel, Ipoh Tambun

The hotel is widely recognized for its spacious rooms and exceptional affordability, making it a highly attractive option for budget travelers and families seeking comfortable yet economical accommodation. Its strategic location near various amenities and attractions further enhances its appeal, particularly for sightseers and those visiting the Lost World of Tambun, as it offers convenient access to these popular destinations. Guests frequently highlight the hotel's general cleanliness and the overall value it provides, often expressing satisfaction with the generous room sizes for the price. While most experiences are positive, some guests note mixed feedback regarding staff interactions. For an optimal stay, it is advisable to book well in advance due to the hotel's popularity and the tendency for rooms to fill quickly. Additionally, guests with mobility concerns should be aware of the absence of a lift, which is a recurring point in reviews, as this may impact their experience, especially when carrying luggage.

Facilities & Amenities
The hotel's facilities are generally considered basic but functional, with a key point of feedback being the absence of a lift or elevator. This means guests, especially those on higher floors or with heavy luggage, must use the stairs, which some found challenging, particularly for individuals with mobility issues. On the positive side, rooms are well-equipped with essential amenities such as sufficient charging ports and convenient clothes hanging equipment, catering to modern traveler needs. While the hotel does not offer extensive recreational facilities, its focus remains on providing fundamental comforts. Some guests noted that general maintenance could be improved in certain areas, though overall, the available amenities contribute to a practical and straightforward stay for most visitors.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and the beds comfortable, contributing to a pleasant stay. The wallpaper decor, often featuring cartoons, is a popular and unique touch, especially appreciated by children. However, feedback on cleanliness and comfort is mixed. While many reviews praise the overall cleanliness of the rooms and bathrooms, a significant number of guests reported issues with persistent smells, often described as drainage or general room odors, which detracted from their experience. Some also noted dusty floors and concerns about the hygiene of the toilets. Furthermore, noise is a recurring issue, with complaints about poor sound insulation allowing external conversations to be heard, noisy air conditioning, and loud music noise from a nearby petrol station early in the morning. Bathroom issues also include clogged toilets, dripping showers, and non-functioning water heaters, impacting guest convenience.

Location & Accessibility
The hotel boasts a highly strategic and central location, making it convenient for guests to access various essential services and attractions. It is situated close to numerous shops, diverse restaurants, petrol stations, and ATMs, providing easy access to daily necessities. A significant draw for many travelers is its proximity to the Lost World of Tambun, located approximately 10 to 15 minutes away by car, making it an ideal base for theme park visitors. While well-connected to these local amenities, some guests noted that the hotel is relatively far from Ipoh town itself. Regarding parking, most guests found ample street parking available, often free of charge, though a few mentioned that public parking could occasionally be challenging to secure, depending on the time of day.

Staff & Service
Feedback regarding the hotel's staff and service is notably mixed. Many guests commend the staff for being helpful and friendly, contributing positively to their overall experience. These positive interactions often highlight the staff's willingness to assist and their polite demeanor. However, a considerable number of reviews express dissatisfaction, citing instances of unfriendly staff and a perceived lack of attentiveness. Specific complaints include staff being distracted by personal phones at the front desk, slow responses to maintenance requests such as clogged toilets, and a failure to fulfill guest requests, such as providing mineral water, with one guest being told to use the in-room kettle instead. This inconsistency in service suggests that while some guests receive excellent care, others encounter less satisfactory interactions, impacting their stay.