Resorts World Genting - Highlands Hotel

This vast integrated resort offers a comprehensive and memorable experience, renowned for its diverse attractions and a unique mountain-top location that provides a refreshing cool climate. It serves as an ideal destination for families with young children, couples seeking a getaway, groups of friends looking for entertainment, and sightseers eager to explore. Guests can immerse themselves in a wide array of activities, from thrilling theme parks and extensive shopping opportunities to vibrant leisure options. To make the most of your visit, be prepared for significant walking distances within the sprawling complex, and consider requesting a room that offers a desirable view, as these can vary greatly.

Facilities & Amenities
Guest feedback on room facilities is quite mixed. While some rooms are described as spacious and modern, others are noted as cramped rooms, lacking natural light, or appearing dated. A common point of concern is the absence of in-room air conditioning, with only a fan provided, and the general lack of in-room WiFi, which is typically only available in the lobby and can be slow. Many guests found the basic amenities provided to be insufficient, with some reporting limited toiletries or an empty mini-fridge. The televisions are generally small with few channels. Bathrooms vary significantly, with some being spacious and featuring luxurious elements like steam rooms, while others are older or have maintenance issues such as faulty bidets. Some corridors are noted for unpleasant smells, though the lobby area often has a pleasant fragrance.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive highly mixed reviews. Many guests reported significant issues, including rooms being dirty, the presence of insects, unpleasant moldy smells, and even stains on bedding. Conversely, a substantial number of visitors found their rooms to be clean and well-maintained. Room comfort also varies, with some guests appreciating comfortable beds and spacious layouts, while others found their accommodations to be cramped rooms, gloomy, or equipped with sunken beds and thin pillows. A recurring complaint is the poor soundproofing due to thin windows, leading to considerable noise levels from outside traffic, theme park activities, and neighboring rooms, which can disrupt sleep.

Dining & Food Quality
The resort offers a wide array of restaurants, providing a diverse selection of local cuisine and international cuisine, catering to various palates. While the variety of dining options is generally appreciated, the breakfast experience receives overwhelmingly negative feedback. It is not served within the hotel itself, requiring guests to undertake a long and inconvenient walk, often involving multiple escalators and considerable distance, to another hotel. The food quality at breakfast is frequently described as poor, with items being badly prepared, and the dining experience is often marred by crowded, stuffy, and noisy environments. Many guests found the limited choices and fixed menus for breakfast to be disappointing.

Location & Accessibility
The mountain-top location of the resort is highly praised, offering direct access to various theme parks, extensive shopping malls, and convenient cable car rides, making it an ideal base for exploring the entire integrated resort. However, accessibility within the vast complex is a significant challenge for many guests, particularly those with mobility issues or young children. The resort is often described as a "maze," characterized by long walking distances, numerous escalators, and a notable lack of lifts, which makes navigation difficult and tiring. While parking is available, it can be inconvenient, often requiring guests to walk through other hotel areas to reach their accommodations.

Staff & Service
Feedback regarding staff and service is quite varied. Many guests commend the friendly staff, highlighting their helpful staff and attentive staff, particularly the housekeepers and bell services. However, a notable number of reviews report instances of rude, unhelpful, and unsympathetic staff, especially when dealing with issues. The check-in process is a major point of contention for many, with numerous reports of extremely long waiting times, sometimes extending to several hours, and frequent kiosk malfunctions. While some guests experienced a smooth check-in, the overall sentiment indicates a significant need for improvement in this area to enhance the guest experience.

Additional Information
Guests should be aware that room service is generally not available at this hotel. A specific concern raised by some guests relates to window safety for children, as windows can be opened without adequate protective grills. The hotel offers various rewards program benefits, with some guests receiving complimentary upgrades or stays based on points earned. Additionally, the hotel can arrange surprise room decorations for special occasions, adding a personalized touch to celebrations. Some guests also reported receiving complimentary amenities such as steam rooms or welcome gifts upon arrival.