Shahzan Hotel Kuantan, Trademark Collection by Wyndham

The hotel is a notable landmark in the heart of Kuantan, distinguished by its prime location that offers guests direct access to the State Mosque and Kuantan Tower 188, providing scenic views of these iconic structures. While an older establishment, it is generally perceived as clean and offers good value for money. This makes it an ideal choice for various travelers, including sightseers keen to explore local attractions, business travelers seeking convenience, families looking for accessible amenities, and couples desiring a central base for their getaway. To enhance your stay, guests often recommend requesting a room on a higher floor to fully appreciate the views. Additionally, it is advisable to be prepared for potential challenges with parking and to consider bringing your own towel, as supply issues have been noted.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are varied. The swimming pool is a popular feature, particularly for families, but some guests have noted concerns regarding its cleanliness, with reports of black substances and a lack of towel service. Air conditioning is a significant point of mixed feedback; while some rooms provide adequate cooling, many guests report issues with units being too cold without control, not cold enough, or being noisy. Parking is frequently mentioned as limited and challenging, especially the basement area which some describe as small, humid, and unpleasant, often requiring guests to use paid street parking. However, Wi-Fi connectivity is generally reliable, and the elevators are efficient. Rooms are equipped with a mini fridge and iron board, though the functionality of the fridge can be inconsistent, and the TVs are considered outdated with limited channels.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is quite mixed. While many reviews highlight the rooms as clean and well-maintained, others report issues such as unvacuumed carpets, dirty toilets, stained walls, and dusty surfaces, indicating inconsistencies in housekeeping standards. The room size is often described as small, which can be a challenge for movement or prayer, though some couples find it "just nice." Comfortable beds are frequently praised, contributing to a restful stay, but some guests have found pillows to be thin or worn. Noise levels from the street, including ambulances, are a recurring concern, impacting sleep quality. The bathroom condition also draws varied comments, with issues like broken sliding doors, water leakage, clogged drainage, and yellowed toilet seats, despite generally good water pressure and hot water availability.

Dining & Food Quality
The hotel's dining options receive generally positive, albeit mixed, feedback. The breakfast provided is often described as acceptable and decent, offering a reasonable variety of choices to start the day, though some guests feel it could be improved with more options or higher quality. The restaurant and cafe are noted for their food quality, with many guests finding the meals nice, affordable, and delicious, particularly highlighting specific dishes like curry mee and nasi goreng. Room service is consistently praised for its superb quality and efficiency, allowing guests to enjoy a wide range of menu items directly in their rooms. Overall, the hotel offers convenient and satisfying dining experiences, making it a reliable option for meals during a stay.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly in the heart of Kuantan. It offers exceptional accessibility to numerous popular attractions, with many within easy walking distance. Guests appreciate being able to stroll to the State Mosque, Kuantan Tower 188, the Museum of Contemporary Art, and various street art installations. The surrounding area is also rich with eateries and shops, making it effortless for guests to find food and explore local commerce. Its strategic position near public transportation hubs further enhances convenience for exploring the wider city. While parking can be limited at the hotel, its prime location often outweighs this minor inconvenience for many visitors.

Staff & Service
The staff at the hotel receive varied feedback, often described as a mix of highly positive and significantly negative experiences. Many guests commend the friendly staff and their helpful demeanor, particularly highlighting their politeness and willingness to assist with requests. The check-in process is generally reported as smooth and efficient by some, contributing to a positive first impression. However, a notable number of reviews express dissatisfaction with the front desk attitude, describing some interactions as unprofessional, rude, or slow, leading to frustration. Housekeeping also receives mixed comments, with some guests praising their service while others report issues like rooms being entered without request or inconsistencies in towel supply. Overall, the customer service experience can be inconsistent.

Additional Information
Several unique points emerge from guest reviews that provide valuable insights for future stays. A recurring concern is the unpleasant lobby atmosphere, with many guests noting a persistent bad smell upon entering the hotel, which detracts from the initial impression. On a highly positive note, the hotel has received commendation for its exceptional assistance with EV charging, with staff going above and beyond to help guests even in the middle of the night, showcasing a remarkable dedication to guest needs. For those considering connecting rooms, some guests have raised safety concerns regarding doors that can be opened from both sides, impacting privacy and security. Furthermore, there have been consistent reports of issues with towel supply, where guests experienced significant delays or a complete lack of fresh towels, suggesting a need for improved inventory and communication from housekeeping.