Sheraton New Delhi Hotel

This hotel offers a luxurious urban escape, consistently praised for its warm hospitality and a prime location with direct access to a large shopping mall, making it an ideal choice for both leisure travelers and business travelers. Guests frequently highlight the hotel's impeccable cleanliness, comfortable accommodations, and the attentive service provided by the staff. The hotel is particularly well-suited for families due to its convenient proximity to entertainment and dining options, while couples can enjoy a sophisticated and relaxing retreat. To enhance your stay, guests recommend exploring the diverse and highly-rated breakfast buffet and taking full advantage of the hotel's excellent concierge service for local assistance and transfers.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience. Many guests appreciate the swimming pool, describing it as large enough for leisure, though some note it is unheated. The club lounge is a popular feature, offering a good selection of beverages and a comfortable atmosphere, despite some finding it a bit small during peak times. While the fitness center is generally well-equipped, some reviews mention that the spa and sauna/steam room were undergoing renovations, impacting their availability. Additionally, the hotel features a professional salon offering services like haircuts and pedicures, which guests found convenient and well-staffed.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness and the overall comfort of its rooms. The accommodations are frequently described as spacious, well-maintained, and luxurious, often featuring modern decor and impressive renovations. Many reviews highlight the comfortable beds and high-quality linens, ensuring a restful night's sleep. While most guests find the rooms quiet, some report issues with noise from adjacent rooms or from above, which can occasionally disturb sleep. The bathrooms are generally well-appointed, though a few guests found them to be on the smaller side. In-room amenities like toiletries, irons, and coffee makers are also appreciated.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the breakfast spread, which is consistently described as excellent, delicious, and offering a vast variety of options, including Indian, Asian, and Western dishes. Guests frequently praise the quality and freshness of the food, with live counters for items like dosas and eggs. The hotel's specialty restaurants, such as Delhi Pavilion and Yi-Jing (Chinese cuisine), are highly recommended for their delicious food and pleasant ambiance. While the overall food quality is considered top-notch, a few guests found some dishes, particularly at the Chinese restaurant, to be overly spicy. Room service generally delivers hot and tasty meals, though isolated instances of cold food delivery have been noted.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy reach of key attractions and conveniences. Its most highlighted feature is its direct and easy access to large shopping malls, including Select City Walk, which are just a short walk away. This proximity provides abundant options for dining, shopping, and entertainment. The hotel is also conveniently located near historical sites like Qutub Minar and offers good connectivity for airport transfers. While not in the immediate city center, its position offers a balance, providing some distance from the busiest parts of Delhi while remaining accessible to various areas.

Staff & Service
The hotel's staff and service are consistently praised as a standout feature, with guests frequently describing the team as friendly, helpful, attentive, and highly professional. The warm hospitality extended by all staff members, from the security team to housekeeping and guest relations, significantly enhances the overall experience. The check-in process is generally smooth and efficient, with many guests appreciating early check-in options. Housekeeping is noted for its thoroughness and responsiveness, ensuring rooms are well-maintained. The concierge service is particularly highlighted for its exceptional assistance with various requests, including transfers and local recommendations, contributing to a seamless stay.

Additional Information
Guests frequently mention the hotel's commitment to hotel renovations, noting the modern and impressive updates to rooms and public areas, which contribute to a luxurious feel. The hotel offers rewards program benefits for loyal members, with some guests receiving upgrades and other perks. While the airport transfer service is convenient, some guests found the hotel's car service to be on the pricier side. The hotel maintains strong safety measures, with guests feeling secure within the property. A unique feature mentioned is the indoor air quality monitoring, assuring guests of a healthy environment. Additionally, the hotel provides unique guest services, such as assistance with traditional attire like saris, demonstrating a high level of personalized care.