Sky Hotel

This hotel is widely recognized for its spacious suite-style accommodations, often featuring kitchenettes, which make it a standout choice for guests seeking more than a standard room. Its design caters well to families and long-stay guests who appreciate the extra space and the convenience of in-room cooking facilities. While the hotel offers good value, its overall condition and cleanliness receive mixed feedback. Business travelers may also find the larger rooms and amenities beneficial. To make the most of your stay, consider requesting a room on a higher floor for better views, and be prepared to utilize ride-hailing services for convenient travel, as walking to some attractions can be challenging.

Facilities & Amenities
Guests frequently highlight the generous size of the rooms and the inclusion of kitchenettes, which typically come equipped with a stove top, fridge, and microwave, though the supply of utensils and cutlery can be limited. The hotel provides free Wi-Fi for connectivity. A rooftop pool is available, offering pleasant views, but some guests note a lack of sunbeds or towels and report that the area may close during rain. Similarly, the fitness center is appreciated but also subject to closure in inclement weather. While air conditioning is present in rooms, some guests have experienced issues with its functionality or leakage. Other in-room amenities include a water heater and a TV, though channel selection may be limited and smart TV features are not available.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests praise the spacious rooms and find them generally clean and comfortable, with some highlighting soft and comfortable beds. However, a significant number of reviews express concerns about the overall cleanliness, citing issues such as dirty floors, hair in bathrooms, dusty surfaces, and even the presence of insects. The room condition is often described as outdated or worn, with peeling paint, damaged flooring, and stained furnishings. Noise levels are a recurring complaint, with guests reporting poor soundproofing, allowing conversations and hallway sounds to be easily heard. Bathrooms are sometimes noted for slippery tiles, small size, or signs of wear like blackened grout and limescale.

Dining & Food Quality
The hotel offers breakfast, which receives varied feedback from guests. Many describe the food quality as tasty and delicious, finding the options acceptable and satisfying. However, some guests express disappointment with the breakfast variety, noting a limited selection of dishes. A few reviews mention that the breakfast can be plain, simple, or even unappetizing, suggesting that the offerings might not cater to all palates. While there is an on-site restaurant, detailed feedback on its specific offerings beyond breakfast is less frequent, indicating that breakfast is the primary dining experience for most guests.

Location & Accessibility
The hotel boasts a central location in downtown Kota Kinabalu, making it relatively convenient for exploring the city. Guests appreciate its proximity to shopping malls like Central Mall and Imago, as well as various banks and food options. It is also considered close to the airport, typically a short taxi ride away. While the location is central, some guests note that walking to certain attractions can be challenging due to the need to navigate busy highways, making ride-hailing services like Grab a preferred mode of transport. The hotel provides free parking for guests, though availability can sometimes be limited.

Staff & Service
The staff at the hotel consistently receives high praise from guests, with many describing them as friendly, helpful, courteous, and professional. Guests frequently commend their attentive service and willingness to assist with requests, contributing significantly to a positive stay. The check-in process is generally reported as quick and efficient. While the vast majority of feedback on staff is positive, there are isolated instances where guests experienced slow responses to issues or perceived a lack of hospitality from specific receptionists. Overall, the dedication of the staff to providing good service is a strong point for the hotel.

Additional Information
Guests should be aware that the hotel typically requires a deposit upon check-in. For laundry needs, the hotel offers a laundry service, but it is noted by guests as being quite expensive, and there are no self-service laundry facilities available. Some in-room amenities, such as slippers, face towels, or toilet doormats, may not be consistently provided and might require a request. Additionally, guests have mentioned that irons and ironing boards are not available in the rooms. There was an isolated report of a power outage in a room, which caused some inconvenience for the guests involved.